Enroll patients interested in Consumer Directed Personal Assistance Program, from those with Medicaid to those without. Connected consumer to NYIA to schedule assessments to determine eligibility. Upon receiving outcome letter retrieved M11Q, DOH, NYIA form to forward to MLTC of their choice. Worked hand in hand with enrollment team, authorization team ensuring an efficient and smooth onboarding.

Revised applicant’s applications for multiple office locationsAudited Chinese & Russian applications informed colleagues if something was missing Ran background checksEnsured all new hire’s medical files were complete Scheduled incoming aides to have medicals performed in-house with our in-house phlebotomist Created profiles for new hiresVerified previous employmentsScheduled weekly orientation for new hires, created monthly calendars and forwarded it to respective departmentsMade daily calls to interested applicants scheduled them for in office visits and instructed them on required documentsInformed applicants on the agency’s benefits including 401k.Reviewed policies and procedures with new hiresAssisted with front desk dutiesScreened calls, forwarded calls to respective departments Checked in incoming guests, informed respective departments that we needed their assistance

Interviewed/screened incoming applicantsApproved/closed out applicationsCompleted and revised applicationsCollected required documents including HHA certificates, references, medicalsGave introductory orientation to inform aides of policies and proceduresSubmitted applicants for background checks, and terminated when their employment came to an endAssisted aides in getting their first caseFiled away completed file