Nancy Capo Email & Phone Number

I just started a wonderful job at Cigna. Wonderful people to work with and a wonderful company. I'm taking my work experience to the next level.

Ing Jacksonville, Fl

Worked as a Temp processing Survivor Payroll.

Jacksonville, Florida Area

Worked in H&W to ensure active participants and retiree's eligibility for medical coverage, processed active /retirement enrollments and termination of coverage. Create and execute test cases, third party medical billing. Interact with the Clients, Insurance carriers, HR and participants/retiree's. Worked escalations to solve issue's.Also worked in Survivor Benefits for CBS, Sears / Kmart, setting up Payment checklist for Payroll.

Received exceeds expectations ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.Demonstrated the ability to interact with co-workers from diverse cultures and backgrounds.Customer Service with difficult participants by leveraging strengths in premium service delivery and ability to find win-win resolutions.Commended for multitasking abilities; frequently assigned projects outside my normal daily tasks.Create/execute test cases for Health and Welfare.Participate in Health & Welfare test case reviews to ensure adherence to standards and ensure test case completeness.Identify the severity of issues and escalate jeopardy items to appropriate personnel.Worked on Open Enrollment; validate Enrollment worksheets.Process Active, Retirees, Pre-Medicare and Post-Medicare enrollments and terminations,Process Deaths and Survivor Benefits, Life Insurance Research and Processing.Interact with the Client, Carriers, Human Resources and Plan Participants.Analyze, audit and reconcile record keeping system transactions and activity.AR/AP Posting, Claim submission/Claim re-submission, Collection from Insurance Carriers.Third party Medical premiums.Processed survivor payroll for Westinghouse/CBS retirees and Sears/Kmart retirees.Created and sent transmission files for monthly payroll.Maintained Audit Book.SKILLSMS WordMS ExcelMS Outlook10 key Touch

Jacksonville, Florida Area

Didday to day Medical billing/coding for Medical office, Physical Therapy, CORF billing to Medicare Part A, as well as Physicians billing/coding to Medicare Part B. Billing for MRI's, CAT Scans, X-rays. AP/AR for all billing that was sent out to all types of Insurance Providers. Follow-ups on aged billing, Collections / adjustments on accounts.

Jacksonville, Florida Area

Paid group medical/hospital claims. Reviewed medical/hospital for correct payments to medical providers. Ensured medical /hospital claims did not go over group plans maxium payments allowed. Denied medical/hospital claims due to procuders done. Researched duplicate medical/hospital claims.