Nancy Carmichael Email & Phone Number

Senior Software Project Manager with a proven ability to deliver hot projects with aggressive schedules on time. Technical professional that uses systems knowledge, and expert business and data analysis to meet business and technical requirements. Engages all stakeholders using excellent communication and coordination skills. Uses root cause analysis to identify actual sources of problems and define solutions.

Contract Technology Analyst for Projects and Technology (P&T) 2012-2016• Project Manager for data migration to new Application Portfolio Management system for 4000 applications with 20 Portfolio Managers and their Business Analysts, and 12 members of the project implementation team.• Project Manager for Application Portfolio Management system improvement project using Shell Scrum methodology. Projects corrected data for interfaces, eliminated gaps between legacy system and new system, and expanded scope of use.• Established and maintained processes and controls for P&T application portfolio management. • Served as the P&T designate on various Enterprise committees and projects related to applications portfolio management. • SME (Subject Matter Expert) for portfolio management tool, HP’s Application Portfolio Management. • Assisted Cloud migration team in analysis of applications for viability.

Technical writer for the Microsoft Windows 8 implementation including Sharepoint site outward-facing documentation.

• Project Manager for development of a web-based system with MS SQL database to manage the Shell Downstream line-of-business Vista and Office 2007 Programme team to track 5,000 applications through conversion from Windows 2000 Professional to Vista for 65,000 end users. • Business Analysis of payment card systems - Efforts included assisting the Project Manager in project management documentation and coordination, including high-level budgets and scheduling.• Data Analysis for US Global Data Architect – efforts included analysis of existing systems and data requirements for US Retail systems and interfaces.• Business Analyst - worked on IRM (Information Risk Management) projects for Manufacturing.

Various temporary assignments

Houston, Tx, Us

Analysis, design, and programming for a new release of a provider database system using COBOL and DB2

• PM to install and customize Microsoft CRM (Great Plains). • Analyzed HIPAA regulations, wrote new procedures, and recommended legal review of certain contracts. Documentation was instrumental in retaining client with 20 neuro-behavioral hospitals

Houston, Tx, Us

• PM IT year-end closes for all 4 divisions for 7 years, including planning and scheduling year-end processes, testing, and major accounting/departmental reorganizations, closing each year prior to February 1• PM for internal releases of integrated accounting and financial system including planning and scheduling of a team fo 6• PM for conversion of accounting data from the mainframe system to SAP.• PM for redesign and development of an IT change request system. Took over a project for an IT change request system after 9 months of effort; completed analysis, redesign, and development for 100 modules in 3 months. Effort included learning the language. • Analysis and enhancements for Lease Operating Statements, including coordination of corrections to interfacing systems and development of additional reports. • Changed the International division web site using HTML• Designed and implemented an operations directory for top management of the International division • PM for system to improve IT chargebacks to user departments by developing a new IT asset management system to track software efforts and inventory management

• Developed major enhancements to a landowner relations system using Focus and Dialog Manager

• Developed a capital expense reporting system using FOCUS - completing project in ½ estimated time• Made major modifications to a new general ledger system, brought project back on schedule

• Participated in initial conversion efforts for replacing Honeywell hardware with IBM• Participated on Standards Committee for conversion from Honeywell-compatible standards to IBM-compatible standards

• Managed a maintenance and enhancement staff of 9 for oil and gas accounting systems, improving reliability of systems by 80% • Lead support group that freed over $1,000,000 in suspended receivables by designing and implementing new suspense and adjustment software and procedures• Headed support team that received new Windfall Profits Tax system from development team – system produced 5,000 erroneous tax statements to royalty owners – team of 13 worked to correct legal problems in 2 weeks• Root cause analysis of problems with new accounts receivable system, managing change to stabilize the system and make numerous changes to software• Identified major problems in procedures and training for new systems; organized user training and coordinated documentation of new user procedures• Improved staff effectiveness through staff development and organizational changes

• Participated in high-level business system planning studies (IBM’s BSP process) involving senior executives in a formal review process. Studies were for Land and Legal Systems and HR/Payroll. Projects were Legal Systems and HR/Payroll in excess of $2,000,000 (1980 dollars)• Project Manager for team of 4 to interface the existing payroll system to a new accounting system• Project Manager for team of 3 to develop and implement a new ESOP system• Several hot, short-term projects to deal with tax changes, and special management requirements

Cleveland, Ohio, Us

• Support of hospital management systems for this application services provider• Designed and implemented a tape management system for their Univac tapes

Houston, Tx, Us

• Support for an Accounts Receivable system, including minor enhancements and solving production problems

• Design and development of a utility company database including design of a data store that utilized linked lists without using a database management system, creating maps of utility facilities overlaid on a grid for the use of first responders and other city workers• Support and modifications for a pipeline design and safety system, including mapping of pipelines with data on the types and age of pipes, valves, and other equipment on the pipeline • Conversion of in-house developed software from CDC mainframe to Burroughs mainframe • Development of interfaces to peripherals for both CDC and Burroughs hardware