Human Resources Support

Professional administrator in a large diverse, highly competitive Logistics and Fulfillment Industry• Ability to resolve escalated and unpredictable situations and tasks• Responsible for the daily operations of the assigned direct response clients, from purchasing to fulfillment and billing• Direct contact for clients for all other departments – accounting, human resources, warehouse, customer service, and IT• Ability to effectively communicate with employees at all levels, CEO, CFO, executives, directors, presidents, vice presidents, and front line employees• Implement disciplinary procedures and manage performance as necessary• Create incentive programs for staff to elevate motivation• Ensures staff are working productively and efficiently to maximize labor• Understand cost control and cost analysis techniques• Liaison between internal and external clients, telemarketing agencies, and multi-state/country fulfilment centers• Creation distribution, training, and maintenance of internal and external work processes• Daily, Weekly, Monthly, Quarterly, Fiscal/Year-End report generation and maintenance for internal and external clients• Responsible for fiscal/year-end client audits• Manage all aspects of client projects before, during, and post implementation• Able to commit and meet tight deadlines that include detailed multi-tasking

Customer Service Representative responsible for handling escalated customer complaints and providing leadership for team• Customer Response Center Representative/Team Lead• Task delegation to team members• Order entry (cash, check, money order reconciliation and daily deposits)• Inbound and outbound customer service escalations• Customer Service Representative • Inbound customer service representative• Telephone order entry• Processing credit card orders

Shoe department clerk • Re-stock inventory• Register clerk• General clean up