Nancy Castillo Email & Phone Number

Phoenix, Az, Us

San Francisco, California, Us

San Francisco, California, Us

As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding. Work directly with Merchants daily, helping to ensure flawless onboarding experiences. Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns. Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service. Prioritize and escalate issues in partnership with our teams. Develop an expertise in how DoorDash’s systems and resources work, and how to use them to promote positive outcomes for our Merchants

San Francisco, California, Us

Investigates non-standard requests and problems, makes presentations to direct management and completes projects on time and within scope. Coordinates and completes projects across various functional areas that support Quality campaign initiatives. Leads Project Management initiatives as project assignments and / or identified as a result of a business process review. Performs moderately complex business analysis and project management. Tracks and reports on project status to colleagues and senior management. Documentation management (development and revisions) of assigned processes : workflows, policies and procedures, letters, etc. Synthesizes data, develops recommendations, and reviews findings with business leadership. Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations. Serves as a liaison between Quality and IT to assist and alter business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted.

San Francisco, California, Us

The team lead operates as an expert level individual contributor, while assisting the supervisor and manager by demonstrating best practices in case and queue management, problem resolution, metrics monitoring, and leading other individual contributors through conducting 1:1s and offering daily functional support. Start your management journey by assisting the supervisor and manager to demonstrate best practices and lead by example for other individual contributors. Kick start performance management by conducting 1:1s with Individual Contributors. Become an owner of workflow management by running queues and processes at an expert level. Help train new hires and expand your knowledge by participating in training sessions. Work with leadership within Merchant Services and other teams at DoorDash on innovations and new processes. Be part of a team that is comfortable working in fast-paced environments.

Basking Ridge, Nj, Us

Provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. Interact with our members across multiple contact channels (ie inbound phone calls, email, chat, social media, etc.). Identifies and handles existing and emerging risks that stem from business activities and the job role. Uses the tools and resources available to support members with some assistance. Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

Basking Ridge, Nj, Us

Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services

Basking Ridge, Nj, Us

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.

Responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner. Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc. Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items. Take guest food and beverage orders and input orders in appropriate point-of-sale system. Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines.