Nancy Castillo Email and Phone Number
Nancy Castillo work email
- Valid
Nancy Castillo personal email
👋 Hello! I'm Nancy, a dedicated professional with over a decade of experience in customer service and the tech industry. 🌟 With a career that has spanned more than 10 years, I've had the privilege of honing my skills and gaining valuable insights in both customer service and technology. This journey has allowed me to develop a deep understanding of the importance of delivering exceptional customer experiences in the ever-evolving tech landscape.💼 Currently, I proudly serve as a Premium Onboarding Partner at DoorDash & Caviar, where I have the privilege of working at the intersection of technology and customer service. In this role, I am committed to ensuring that our premium partners have a seamless and positive experience as they embark on their journey with DoorDash & Caviar.🚀 Throughout my career, I've had the opportunity to contribute to innovative solutions, collaborate with cross-functional teams, and continuously enhance my expertise in the tech industry. I thrive on challenges and am passionate about leveraging technology to drive positive outcomes for both customers and businesses.🔍 My professional journey is driven by a strong belief in the power of customer-centric approaches and the transformative potential of technology. I am enthusiastic about building meaningful relationships, fostering growth, and driving results in the dynamic world of tech and customer service.🌐 If you're interested in connecting, collaborating, or discussing how we can make a positive impact in the tech industry and beyond, feel free to reach out. Let's connect and explore the exciting opportunities that lie ahead!#CustomerService #TechIndustry #DoorDash #PremiumOnboarding #ProfessionalNetworking
Doordash
View- Website:
- doordash.com
- Employees:
- 70705
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Sales Strategy And Operations Senior AssociateDoordashPhoenix, Az, Us
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Commercial Operations Senior AssociateDoordash Dec 2024 - PresentSan Francisco, California, Us
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Premium Onboarding PartnerDoordash Oct 2021 - Dec 2024San Francisco, California, UsAs a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding. Work directly with Merchants daily, helping to ensure flawless onboarding experiences. Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns. Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service. Prioritize and escalate issues in partnership with our teams. Develop an expertise in how DoorDash’s systems and resources work, and how to use them to promote positive outcomes for our Merchants
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Content And Quality SpecialistDoordash Jul 2019 - Dec 2024San Francisco, California, UsInvestigates non-standard requests and problems, makes presentations to direct management and completes projects on time and within scope. Coordinates and completes projects across various functional areas that support Quality campaign initiatives. Leads Project Management initiatives as project assignments and / or identified as a result of a business process review. Performs moderately complex business analysis and project management. Tracks and reports on project status to colleagues and senior management. Documentation management (development and revisions) of assigned processes : workflows, policies and procedures, letters, etc. Synthesizes data, develops recommendations, and reviews findings with business leadership. Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations. Serves as a liaison between Quality and IT to assist and alter business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted.
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Merchant Service Team LeadDoordash Oct 2020 - May 2022San Francisco, California, UsThe team lead operates as an expert level individual contributor, while assisting the supervisor and manager by demonstrating best practices in case and queue management, problem resolution, metrics monitoring, and leading other individual contributors through conducting 1:1s and offering daily functional support. Start your management journey by assisting the supervisor and manager to demonstrate best practices and lead by example for other individual contributors. Kick start performance management by conducting 1:1s with Individual Contributors. Become an owner of workflow management by running queues and processes at an expert level. Help train new hires and expand your knowledge by participating in training sessions. Work with leadership within Merchant Services and other teams at DoorDash on innovations and new processes. Be part of a team that is comfortable working in fast-paced environments.
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Customer Service CoordinatorVerizon Feb 2017 - Jun 2019Basking Ridge, Nj, UsProvide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. Interact with our members across multiple contact channels (ie inbound phone calls, email, chat, social media, etc.). Identifies and handles existing and emerging risks that stem from business activities and the job role. Uses the tools and resources available to support members with some assistance. Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. -
Customer Relations TeamVerizon Feb 2017 - Jun 2019Basking Ridge, Nj, UsEstablish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
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Customer Care AdvocateVerizon Jun 2016 - Feb 2017Basking Ridge, Nj, UsRespond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
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In Room Dining DispatchElements At The Sanctuary Resort And Spa Sep 2014 - Jul 2017Responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner. Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc. Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items. Take guest food and beverage orders and input orders in appropriate point-of-sale system. Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines.
Nancy Castillo Skills
Nancy Castillo Education Details
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Phoenix CollegeAdministrative Justice
Frequently Asked Questions about Nancy Castillo
What company does Nancy Castillo work for?
Nancy Castillo works for Doordash
What is Nancy Castillo's role at the current company?
Nancy Castillo's current role is Sales Strategy and Operations Senior Associate.
What is Nancy Castillo's email address?
Nancy Castillo's email address is na****@****ash.com
What schools did Nancy Castillo attend?
Nancy Castillo attended Phoenix College.
What skills is Nancy Castillo known for?
Nancy Castillo has skills like Customer Service, Microsoft Office, Management, Microsoft Excel, Leadership, Sales, Microsoft Word, Strategic Planning, Microsoft Powerpoint, Marketing.
Who are Nancy Castillo's colleagues?
Nancy Castillo's colleagues are Tina Baker, Nicole Bruster, Jen Lord, Yibing Shi, Marlon Jack Gonçalves Lopes, Megan Driscoll, Branden Lopez-Rascon.
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