Nancy Centeno Email & Phone Number

Traverse City, Mi, Us

Detroit, Michigan, Us

Progressive responsibility in managing and maturing the compliance oversight program strengthening compliance and risk controls, providing consultative operational support, improving attestation efficiency, implementing compliance metrics and establishing a culture of compliance to facilitate stakeholder engagement. Key accomplishments:Expanded compliance oversight program to provide operational support and compliance consult to internal leaders of Sales & Marketing, Product Design, SalesForce Operations and stakeholders, e.g., Audit, Legal, Privacy Office, Corporate Compliance, etc. • Spear-headed research into paperless billing (e-billing) for individual members gathering enterprise stakeholders from Legal, RIDGG, IT, Compliance to navigate legal and compliance requirements• Managed annual compliance training for employees, communications, tracking summaries, and completed status while providing regular leadership reportingIncreased leadership responsibility to manage Pediatric Dental compliance, annual R&D notices, audit activity and Business Continuity/Disaster Recovery• Streamlined pediatric dental compliance – refined operational processes to comply with ACA regulations and essential health benefits (EHB) requirements. • Governed annual renewal & discontinuation notices with a compliance lens and structured compliance reviews of critical data elements, improving data integrityStrengthened compliance controls supporting ACA, SBC metrics, vendor 508 compliance and issue management/remediation, procurement administration• Led business unit’s activity to comply with ADA accessibility mandates (508/WCAG) requirements for BCBSM website pages through member portalEnhanced Culture of Compliance with focus on supporting strategic goals and the enablement of sustainable operations• Led multiple initiatives to support business goals, with a compliance lens, reducing risk of noncompliance and improving operational outcomes

Detroit, Michigan, Us

Established foundational and trend-setting compliance oversight program, recognized by Corporate Compliance as best-in-class, for Individual Markets. Created framework supporting CMS’ Seven Elements including issue escalation processes, strong compendium of policies and procedures, auditing and monitoring processes, and effective communication of compliance and regulatory mandates. Notable accomplishments include:• Established first and foremost departmental Compliance Monitoring Policy. Recognized and supported by BCBSM/BCN’s compliance executive and operational stakeholders in Legal, Regulatory Affairs, Corporate Compliance.• Implemented new controls and processes to support issue identification, tracking, corrective action plan monitoring and remediation • Created repository of policies & procedures (P&P) currently serving as internal controls to support compliance with various state and federal mandates/requirements. Implemented annual P&P review process to ensure ongoing alignment with regulatory changes/mandates.• Implemented scorecards for vendor (third-party) compliance to measure SLAs and determine metrics for y/e performance reviews. Developed corrective action plans to remediate deficiencies and provided enhanced reporting on state of vendor management.• Created robust regulatory intake model for analysis, coordination and communication of regulatory requirements. Created cross-functional team to intake and analyze regulatory changes and new compliance requirements to determine segment-level impact.• Established compliance processes for reporting to federal regulators for marketplace plan (Multi-state Plan) requirements, e.g., timely reporting of Significant Actions/Events to BCBSA and federal regulators. Created Compliance Repository for all required documentation including governance meetings. Facilitated business area program audits with federal regulators and OPM committee.

Dallas, Tx, Us

Managed compliance and risk aspects for two large payment channels (Wire and Cash). Expanding from previous role to include operational and financial risk, conduct critical risk assessments to identify and mitigate risk. Participate in third-party risk reviews, vendor analyses, SSAE16/SAS70 reviews and various gap analyses to identify risks and/or deficiencies.• Responsible for adherence to compliance requirements and key corporate/divisional performance measures related to specific regulatory mandates• Accountable to monitor and track audit activity for the business unit including engagement, fieldwork, findings/observations, remediation and closure• Responsible for various risk assessments to identify and mitigate operational, regulatory and financial risk, e.g., Anti-money Laundering, Office of Foreign Assets Control, and Gramm-Leach-Bliley Act regulatory mandates.

Dallas, Tx, Us

Managed regulatory risk through ownership of the executive-sponsored, Payment Systems Risk (PSR) assessment annually to establish $15.3 billion daylight overdraft limit (cap). Coordinated successful program audits annually with Federal Reserve Board regulators. Mitigated operational risk by monitoring and assessing compliance with financial regulations.• Led the cross-functional team to facilitate completion of the multi-section PSR assessment requiring enterprise-wide coordination, impact analysis & guidance and senior executive approval• Leveraged positive, tenured relationships with internal stakeholders, e.g., Legal, Compliance, Finance, etc. to facilitate confidence in assessment responses• Progressive successes with annual outcomes of the PSR system yielded incremental increases in the Daylight Overdraft limit allowing the cap to travel from $14B to $15B

Dallas, Tx, Us

Led team responsible for supporting all electronic cash management products for the Electronic Services Group. Analyzed operational trends and errors to identify issues, risks and corrective action measures. • Provided leadership guidance to team through coaching, mentoring, teaching allowing skill growth of team members• Achieved increased customer satisfaction through quick resolution of issues and newly implemented follow-up measures

Dallas, Tx, Us

Minimized regulatory risk by redesigning inefficient, manual processes into more robust, automated solutions reducing manual errors, improving processing time and increasing efficiency. • Solutions consisted of products designed as database applications, built with SQL and coded to execute more complex routines and data warehousing capabilities• Value-add from developed solutions contributed to improvements in efficiency, admin expense savings, and improved data integrity

Arlington, Virginia, Us

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Computer Information Systems