Nancy Cheruiyot Email and Phone Number

Grow Customer Base, ensure retention of existing customers through high level of customer satisfaction and cross sellingDelivery of excellent Customer service through maintenance of high service standardsAccount Opening ProcessCustomer Service Management, Handling complaintsCoordinating transactions between the bank and foreign corresponding banks outside he countryProcessing of local and foreign cheques transactionsOrganization of community social responsibility for the branchLog in complaints on Boc and ensure resolutionActs as a relationship Manager in absence of the RM

Joined Absa People& Culture Function on secondment after clearing Chrp. Gave me understanding and experience of Employee Value Preposition. Employee relations which exposed me to capability and disciplinary process and all policies and employee wellness and talent Aquisition and retention skills.

Managing Nairobi East Cluster Customers and finding solutionsTraining Branches on prestige prepositionEnsure Prestige fee collection/ delinquent accounts maintanceCross selling and lead generationRm.Grow Customer base through retention, upgrade of existing customers and acquisition of new to bank customers

Investigate Customers Problems and Find SolutionsCommunicate with Customers via phone, email, or letterProvide Scripts to read from during phone callsResolve complaints and order issues Keep abreast of new company products and servicesIsolate and Identify areas of ImprovementTrain staff on how to adequately address problem over the phone or how to write correspondenceWork with management on customer service initiativesUtilize Social Media to respond to Customer Complains and Praise