Responsible for management of a client in the A&D sector, focusing on government requirements related to the travel program. Responsibilities include managing the client relationship, working hand in hand with the operations team to support traveler safety and satisfaction and meeting SLA; working with client to support and improve value of travel program. Focus areas include preparation of business plan with regular strategic reviews to track progress; sharing of best practices and industry trending; delivery of accurate and relevant data and support of preferred supplier programs.

Managed multiple accounts with a variety of travel spend and program complexity. Responsible for managing client relationship and achieving all client and BCD Travel goals related to client retention, profitability, quality service, preferred vendor maximization, technology implementation, on-line servicing, and business development for an assigned client portfolio of up to $50 Million. (predominantly U.S. business)

Account Manager, focusing on mid size accounts; supporting all aspects of client travel programs. Special project work included meeting coordination and online booking tool trainer. As a meeting coordinator, I supported the meetings program at a large financial firm. Worked with hotels and other meeting type venues to contract services and support attendees. As a trainer, prepared content and conducted classes, both via web and in person, to train travelers and arrangers on the their designated booking tool. See less