Nancy Concepcion Email & Phone Number

Akron, Ohio, United States

Manage UL projects and Follow Up Services activitiesCoordinate NSF activities

Avon Lake, Ohio

-- Manage 12 staff members in a range of testing specialties covering analytical, mechanical, and fire science- Established 5-year strategic plan to add or extend capabilities based on the needs of our customers - Designed and deployed customer satisfaction survey. Used that feedback to establish metrics to evaluate performance- Utilized LSS to drive improvement in turnaround time leading to a 50% reduction in average completion time- Leveraged IT support to conduct risk assessment of instruments and data acquisition PC’s. Led to justification of $1.5MM capital expenditure for update/upgrade of equipment over three years- Ensure ongoing compliance with ISO 17025 and UL DAP certifications

Greater St. Louis Area

- Designed and executed consolidation of testing facilities into new location including hiring and training new staff with no delays in customer certifications- Standardized work flow, documented testing procedures, and established calibration schedule- Implemented formal training program and control materials testing schedule- Added material characterization techniques including FT-IR, DSC, TGA, TMA, and DMA- Supported business by achieving ISO 9001 and ISO/TS 16949 certification- Developed non-standard test to predict performance in wall covering, packaging, and automotive interior applications- Managed third party approvals (i.e. UL, NSF, CSA) to maximize utility and reduce costs- Selected and implemented software to streamline generation of GHS SDS and review of global restricted substances lists- Developed data for marketing publications for all new product introductions- Supported Sourcing efforts with alternate raw material qualification projects- Formulated halogenated and non-halogenated flame retardant compounds

Warsaw, In

- Designed and executed consolidation of testing facilities into new location including hiring and training new staff with no delays in customer certifications- Standardized work flow, documented testing procedures, and established calibration schedule- Implemented formal training program and control materials testing schedule- Added material characterization techniques including FT-IR, DSC, TGA, TMA, and DMA- Supported business by achieving ISO 9001 and ISO/TS 16949 certification- Developed non-standard test to predict performance in wall covering, packaging, and automotive interior applications- Managed third party approvals (i.e. UL, NSF, CSA) to maximize utility and reduce costs- Selected and implemented software to streamline generation of GHS SDS and review of global restricted substances lists- Developed data for marketing publications for all new product introductions- Supported Sourcing efforts with alternate raw material qualification projects- Formulated halogenated and non-halogenated flame retardant compounds

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Chemistry

Activities and Societies: Varsity Tennis, Circle K, Science Club, Theater Club