Nancy Couper Email & Phone Number

Hello! I’m Nancy Couper. My background is comprehensively interlaced with a common thread of integrity and exceptional customer service. I’ve spent my career building like-minded communities, developing long-lasting relationships, leading complex projects, and managing programs.A lifetime in competitive athletics and personal development coaching has shaped my work ethic positioning me to reach top achievements as a corporate athlete. My approach intertwines the vigor of an athlete with the strategic mindset of a marketer, enabling me to empower partners and clients alike in achieving their full potential. I leverage my expertise to deliver excellence in customer service, program management, and collaborative success. My commitment is to the continuous development of those I serve, ensuring that each strategy and program I lead provides substantial value and results.I’ve played on many diverse teams including technology start-ups, boutique recruiting firms, mid-size communication companies, a Fortune 500 finance company, wellness and hospitality firms, and a SaaS leader. An agile, service-driven leader with a proven track record for managing complex programs and projects, leading innovative marketing initiatives, championing enablement, and capitalizing on open areas of opportunity. I’m resourceful, possess grit, always striving for the next personal best. The ultimate team player with relationship savvy, business acumen, and the customer-service dedication to get any project, program, and business goal across the finish line. Key Strengths:*CUSTOMER-CENTRIC MINDSET: Adept at understanding and meeting customer needs; a true passion for elevating the customer experience, engagement, and retention.*PROGRAM/PROJECT MANAGER: Accomplished in orchestrating cross-functional programs, projects & initiatives, optimizing resources, and driving customer satisfaction enhancements.*CONNECTOR: Partner empowering people to unleash their inner athlete and potential by working collaboratively with appreciation of diversity in thought, approach, and execution.*CHANGE AGENT: Skilled in identifying opportunities; revamping operational inefficiencies, conceptualizing new ideas, driving new programs through execution, and herding cats to align on a vision and project manage it toward the target.

Listed skills include Account Management, Personal Training, Customer Service, Marketing, and 2 others.

• 

  California State University, Chico

  Communication And Media Studies