Nancy Cullen Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina Area

South Tryon Street, Charlotte, Nc

Charlotte, North Carolina Area

Internal and external business development; client assessment and planning; dementia care practioner; staff and client education; customer relations

Salisbury, Nc

Oversee all aspects of the day to day operations of an Assisted Living communityHire, train, and supervise employees ensuring adequate quality staffingImplement approach and services to maintain and enhance resident independence and satisfaction Participate in sales and marketing activities while developing and implementing an annual business plan that achieves the financial goals and maintains high occupancy through marketing strategies.Fiscal oversight to enhance corporate goalsEnsure County and State regulatory complianceTurn around management for poorly performing community

Greater Charlotte, Nc

Responsible for marketing, business development, education/public speaking, client assessment, referral development, resource to community, client/referral source satisfaction, revenue stream enhancement, and strategic planning. Achieved revenues 44% over budget for fiscal year 2013.Increased office inquiry to conversion rate by 10%Successfully meet/exceed quarterly goalsPartner with other senior community organizations to collectively meet client needs in a collaborative mannerEnhance product line to increase sales opportunities through successful program development

Greater Charlotte, Nc

Effectively managed all aspects of daily operations including, recruiting, hiring, training, and managing over 80 employees. Duties included scheduling, employee retention, performance appraisals, and employee training programs. Managed fiscal year budget, A/P, A/R and payroll. Successfully implemented marketing programs by educating community. Handled risk management, client safety, customer satisfaction, insurance benefits, contract negotiations, referral development, budget, and strategic planning to enhance operational goals. Increased revenue by $6000.00 for quarter within short-time of employment.Increased licensed personnel by 10 RN’s; reduced number of complaints by 50%. Increased reliability by 20% (no missed shifts) complied with legal/regulatory requirements by enhancing consistency. Enhanced quality and legal standards.Served in dual role of staff supervisor and director. Assisted other offices with providing staff to meet client needs.

Charlotte, North Carolina Area

PRN-Provider Relations Clinical Liaison (short-term)Efficiently planned, assessed, implemented, communicated, and evaluated patient care plan for all referrals from 6 hospitals. Assessed patient medical needs, maintained safe environment, focusing on providing timely and quality customer/patient care.  Post Acute Care Services Manager - Post Acute Care Services Supervisor of 4 Liaisons: responsible for home health/home infusion referrals for multi- hospital healthcare system, one skilled nursing facility; assess/plan/implement/evaluate effectiveness of patient home health/home infusion plan of care; “difficult placement” patients – post hospital plan of care for very complex patients. Responsible for marketing, referral development, physician liaison, personnel performance appraisals. Community Relations Manager (Carolinas Home Care) Effectively managed all aspects of Intake/Home Care Coordinators, staffing, staff management and HR administration. Successfully coordinated referral development/marketing/assessment/admissions. Centralized intake for 3 other home health agencies under CHS umbrella, intake for home infusion, and program development. Responsible for budget, customer service, and physician liaison.General Manager (Functional Rehab Equipment Company) Directed DME company – the only “for profit” facility within Carolinas Healthcare System. Successfully managed all aspects of operational duties including staffing, budget, accounting, purchasing, and customer service. Ensured compliance with all legal/regulatory agencies. Liaison to all hospital/healthcare facilities.Director of Specialty Services (Charlotte Institute of Rehabilitation) Director of 100+ therapists in rehabilitation hospital; specialty program development; computerized scheduling; administrative director spinal cord program.

Bs, Ms

Master'S Degree, Therapeutic Recreation/Recreational Therapy

Masters of Science