Nancy Curtin Email & Phone Number

Recruited by the VP of Clinical Innovation to coached multidisciplinary teams in the early adoption and delivery of Lean across the organization, including Managing for Daily Improvement (MDI) that was vital to aligning practice-level initiatives with organizational goalsDevelop and deploy organization-wide Lean Management System that involves overseeing complex multi-practice process analysis and workflow re-engineering (Value Streams), coaching all levels of staff on Lean… Show more Recruited by the VP of Clinical Innovation to coached multidisciplinary teams in the early adoption and delivery of Lean across the organization, including Managing for Daily Improvement (MDI) that was vital to aligning practice-level initiatives with organizational goalsDevelop and deploy organization-wide Lean Management System that involves overseeing complex multi-practice process analysis and workflow re-engineering (Value Streams), coaching all levels of staff on Lean principles, and leading major initiatives that foster the growth and success of Atrius Health. • Leading a multifunctional team in developing a Palliative Care program and home based Hospice program utilizing resources from Atrius medical groups and Atrius’ VNA partner as part of the Strategic Initiative for Population Health• Led a multi-practice OB/Gyn Value Stream that resulted in efficiencies in the patient visit process and improved patient satisfaction scores • Coach the OB/GYN management team (physicians/administrative leaders) on Lean principles to help them achieve management and organizational (Hoshin) goals• Identified the need for and created the first onboarding program for new process improvement leaders to better ensure all staff received the required experience and training to help support the Lean transformation• Facilitated 3 to 12 month long Value Streams to include monthly 4.5 day-long rapid improvement (Kaizen) events to drive development, implementation, and sustainment of process improvement and quality initiatives• Helped multiple Kaizen teams achieve improved flow times and improve quality elements of the patient visit in Pediatrics including new standards for patient asthma action plans, patient experience scores, frequency of touches at well visits and reduced ER visits • Led Lean training/certifications for all levels of staff that included a 1- day A3 thinking (PDCA) problem solving class, as well as an intensive 3- day Bronze level training Show less

Responsible for developing and meeting project milestones for an implementation of a new organization-wide Shared Medical Appointment (SMA) program based on the Noffsinger Institute of Group Visits model. • Worked directly with the Atrius Health VP of Innovation to develop the business plan, website and training • Achieved goal to launch 23 shared medical appointments in primary and specialty care at 5 different sites in 12 months • Provided high level business analysis and… Show more Responsible for developing and meeting project milestones for an implementation of a new organization-wide Shared Medical Appointment (SMA) program based on the Noffsinger Institute of Group Visits model. • Worked directly with the Atrius Health VP of Innovation to develop the business plan, website and training • Achieved goal to launch 23 shared medical appointments in primary and specialty care at 5 different sites in 12 months • Provided high level business analysis and support for a suite of complex business systems • Conducted workflow analysis and design and identified opportunities for improvement • Designed and developed documentation tools for individual providers• Produced quality metrics report and audit tools to monitor program goals• Managed weekly implementation team meetings and trainings at each site for documenters• Worked closely with IT to develop required infrastructure Show less

Project lead and consultant to develop and implement the EMR, workflow/operational changes for clinical departments. • Lead Business Analyst and IT Project Manager for SMA and Weymouth Woods Radiation Oncology Program• Lead Business Analyst for Dedham Medical and Southboro Medical Group’s implementation of Epic EMR

B.S., Physical Therapy

Education record