Nancy Dail Email & Phone Number

Goldston, North Carolina, United States

As the office assistant, I was responsible for answering phone calls from vendors, data entry and ordering office and project supplies. Supporting plant manager with scheduling and vendor coordination. Assist Personnel Department with Personnel relation issues. Review monthly vendor statements. Submit payroll for employees. Cross-trained to assist as needed: Weighmaster, Equipment Operator, QC Technician.

Goldston, North Carolina, United States

As an equipment operator, I operated an off-road 42-ton haul truck and assisted with other duties required in the daily activities of the quarry. As a QC Technician, I was responsible for taking samples of rock types, conducting wash tests and gradations, and inputting this information into software. At that point, the sample was determined to be in or out of compliance. I received my QC/QA Technician Certification from NC DOT in May 2021. Served as an alternate weighmaster for the quarry. Responsible for ensuring the ticket for each customer was accurate, adding new customers, assisting with any office activities needed by plant personnel.

Siler City, North Carolina, United States

• Provided customer service by answering pet parent questions via telephone, explaining our process and assuring their pet was being taken care of respectfully.• Packaged and checked for quality control of the pets prior to be delivered or picked up at our location.• Conducted inventory counts monthly. Established inventory controls for urns.• Assisted with other processes in the crematorium: receiving pets, inputting information for computer system, printing tracking tags, weighing pet and processing cremations once process was complete.• Created purchase orders, ordered, tracked, received, and verified accuracy for specialty items.

Charlotte, North Carolina, United States

• Collecting client information for quotes and inputting into MetLife Agent Referral system• Data entry from policy information.• Contacting policyholders for renewal, claims and billing issues resolution• Efficiently established policyholder contact schedule• Office duties included answering phones, organizing claim information, and preparing mailings.

Pittsboro, North Carolina, United States

• Office duties included filing and organization of confidential client information, answering client questions, client correspondence schedule, Notary Public, and all other assigned duties.• Tax return processing for individuals and corporations.• Payroll and bookkeeping duties for over 35 small business clients utilizing QuickBooks extensively.

Siler City, North Carolina, United States

• Merchandising store inventory according to corporate schematics• Customer service for product selection, point of sale transactions• Conducting routine and special inventory• Assisting manager with special projects

• Provided information and sales for airline reservations in the domestic American Airlines destinations.• Trouble shooting for re-accommodations due to changes in or cancelled flights.• Utilized multiple computer programs during each phone conversation. Completely documenting conversation in Passenger record for future use.• Provided excellent customer service based on strict regulations for transportation.

US Army National Guard Service - Rank 1LT