Nancy Dang Email & Phone Number

Ho Chi Minh City, Vietnam

- Organization and management of activities of the center: Technical telephone;coordinator; customer care; receivewarranty; accountant; spare parts warehouse...- Assign work, control, and evaluate the performance of staff.- Build and improve the process of receiving and handling customer requests,resolving complaints, coordinating theprocess of departments, customer caredepartments- Control the center's facilities and assets- Represent the company to work with state agencies, report and handle arisingproblems- Handling internal relationship issues with customers, negative issues in the workingprocess- Together with Huawei partners to control the quality of the monthly and quarterlywarranty- Periodic reports as prescribed.

Selangor, Malaysia

- Provide technical support for smartphones and other devices such as tablets, PCs,and related products via voiceand non-voice channels such as Hotline, Chat, SocialMedia, and e-commerce platforms by English and Vietnamese- To provide customers with solutions with cross-selling and upsell opportunitiesbased upon customer needs.- Manage complaints and feedback.- Solve customer requests and troubleshoot.- Consulting product and service information.- Work with customers to identify the correct solutions.- To chat with customers within the given timelines and targets.- To reply emails sent by customers within the targets set by the desk.- To engage in Social Media messages /comments.- Act as an ambassador for the company when communicating with its users.

Selangor, Malaysia

- Reviewed and made a decision for ads based on Google policy.- Support sales team to handle case consult and policy. - Hit the target consistently is98.38% to 100% every month.● Assist does Quality Analysis with Team Leader.- Monitoring the total cases of aging, the quality, productivity, and performance of the team- Arrange meetings 2 days per week to work with the team and 1 day per week to join google meetings to report team performance and common problems.- Feedback delivery (Coaching) with the assigned agents.