Manage a staff of 20 direct reports to ensure all quality, productivity and customer service criteria are met. Work directly with other management leaders to investigate and resolve business process issues and potential trending issues to ensure continuous improvement occurs enterprise wide. Successfully implemented and manage workforce staffing model to determine staffing needs . I plan and execute all employee care activities including performance evaluations, career planning, yearly merit and bonus activity.

I successfully negotiated between the insured and the company to arrive at a win/win outcome. Day to day interactions with the insureds led to gap discoveries and process improvements.

I was responsible for the over site of the billing and collection of approximately 1000 fitness accounts. Completed auditing, accounting and balancing of cash drawers for front desk and snack bar. Successfully developed a youth summer camp as a community outreach. Scheduled facility availability including field practice times and indoor tournament events. Established employee expectations and procedures.

Maintained current stock and merchandise return. Resolved consumer concerns and complaints resulting in a win win for both company and consumer. Updated weekly ads and pricing.

Filed Insurance Claims including Medicare. Daily communication with Radiologist and Pathologist in regards to patient accounts. Daily phone and written communication with patients in regards to insurance and billing issues. Negotiated conflict resolution where the result was a positive outcome for both patient and doctor's group.