• Led and project managed all Salesforce.com (SFDC) request for enhancements (RFE’s) • Served as the subject matter expert (SME) and business owner of all SFDC changes to the system from a business perspective; actively participated in the user acceptance testing (UAT) for all releases• Collaborated cross functionally with IT and worldwide business groups to ensure alignment of system changes• Analyzed current processes and developed new solutions as needed to ensure maximum efficiency throughout all platform users• Trained individuals and departments on new enhancements and change processes• Managed and sequenced changes for monthly maintenance system releases, including post-window testing

• Collaborated cross functionally with worldwide business units inclusive of: Human Resources, Legal, Operations, Finance, Corporate Responsibility and Marketing to ensure program success• Distributed information and action items to stakeholders within worldwide cross functional groups as well as Director and Executive members • Built extensive dashboard for Executive Monthly Review through Salesforce.com (SFDC) pilot • Cultivated end-cycle process of the CSAT Program to develop a closed loop practice and adapt to changes based on customer feedback• Expanded role to the Customer Experience PMO to focus on programs that achieve company’s larger initiatives, enhancing overall internal and external customer experience • Collected and analyzed feedback from contributors to assess and create an extensive portfolio to provide to external customers • Program Management of revenue enabling, executive level programs: Executive Sponsor Program, BidBROCADE – an RFP Program and Customer Experience (CSAT)

• Collaborated with worldwide cross functional teams and senior leadership for all programs• Managed multiple programs simultaneously driving revenue upwards to $200M+• Effectively led and prioritized programs utilizing strong analytical and strategic skills • Led monthly executive management presentations providing key metrics, dashboards and reports for all programs• Drove weekly Tiger Team, Sync Team and Core Team meetings to provide stakeholder updates, align current development status, scope changes and program enhancement reviews • Developed and launched program marketing collateral for the Worldwide Sales Organization• Implemented new program processes improving team collaboration using SharePoint• Partnered with Executives and Sales Account Director to develop and launch Brocade’s Executive Sponsor Program

• Represented Global Sales Program Office in weekly Revenue Systems Business Team (RSBT) meeting by managing EOL and PCN communication process for external channel and direct customers • Participated with Lead Program Manager in providing information pertaining to customer Request for Proposals (RFP) • Collaborated with SME’s from multiple organizations to update business and technical content for worldwide Sales and System Engineers• Created unsolicited proposal template (BidBUILDER) for Worldwide Sales and System Engineers • Assisted with launch of BidBROCADE program to Worldwide Sales Organization• Evaluated and analyzed ideas to create new process improvements

•Provided prompt quality customer service while supporting Bankers, Tellers, and Store Management•Performed wide range of services including; document preparation, account servicing/maintenance, customer problem resolution, cross-selling products/services, cash handling, teller services, and daily cash transactions•Developed and maintain relationships with Wells Fargo partners to maximize sales opportunities, achieve sales goals, and obtain qualified referrals•Achieved goals by going off-site to recruit new customers and build relationships with nearby businesses •Attained 100% of sales goals within the first 2 quarters while maintaining a high grade in customer service and satisfaction surveys

• Managed, implemented, and monitored daily sales goals for each sales associate• Provided excellent customer service and built clientele • Created unique marketing strategies for Lancôme products• Trained, mentored, and developed sales associates’ skills and abilities• Achieved $67,000 of sales in 2 months, which was an increase of 1% from previous year• Collaborated with team of 3 to accomplish a $13,200 sales goal in four weeks

• Designed brochures, newsletters, and business cards to market the startup company• Built and managed Microsoft Access databases to record and track of students’ activities• Coordinated (Organized/Lead/Scheduled) company events and meetings• Instructed and tutored students in math, science, English and history subjects• Created reading comprehension, mathematics, and Book Club lesson plans

• Assisted sales team in lead generation and filtering - filtered and segmented 2,000 leads in a month• Increased productivity by completing leads in a timely matter• Researched potential company leads for the sales team• Generated more than 100 leads per week• Leveraged various Web 2.0 services including Linkedin, LinkSV, and Jigsaw

• Built and organized marketing plan with guidelines to fill 10 vacant properties• Exceeded rental quota by filling 15 vacant units within 2 months• Designed and enhanced virtual apartment and house tours for more than 20 units• Managed properties and tenant issues, including cosmetic and maintenance issues• Created Savvy Properties Rules and Regulatory Handbook for each tenant