Nancy Dockins Email & Phone Number

Woodland Hills, Ca, Us

San Diego, Ca, Us

TSIA Customer Success Advisory Board

Austin, Tx, Us

Our organization of highly-engaged cyber-security, adult learning and digital specialists define, develop and deliver technical product training, certifications, and other enablement content for the next generation of administrators, analysts and cyber-specialists -- our customers, partners and employees. We support ten distinct cyber-security product lines and cross-product solutions with OEM integrations. In alignment to the SaaS platform strategy, we transformed our capabilities and offerings from instructor-led offerings to modern digital enablement that is delivered with each product delivery train. The offerings include performance-adjacent micro-learning, all-digital customer onboarding learning paths, serious games, and 'hack stacks' that our learners love. And, through new offerings and improved capabilities, we have grown education sales 140% in three years and increased enablement NPS scores 11 points. This type of transformation requires operational rigor, so we built financial models for offering and subscription pricing and headcount planning. We run the business of training so that the entire lifecycle from pipeline, sales, and backlog management to trainer and partner utilization, customer satisfaction and NPS can be known and managed in near-real time. And we transitioned operational and LMS administrative functions to low cost-centers while improving service quality and capabilities with standardized operating models.The best part of this role is the team that does this amazing work. We've built a performance-based team culture in a globally diverse, 100% remote organization. Through leadership coaching, performance management, skill development, communities of practice, and career paths, the team has an employee engagement rating 16% higher than the company overall, and a 3-year retention rate of 97%.

Austin, Tx, Us

The same story as above -- those outcomes resulted in the promotion to the VP role.

Austin, Tx, Us

This position entailed working with channel, sales, and services leadership to understand the partner and services strategy, and address partner services execution challenges, and then architect, build and launch the Forcepoint Accredited Services Partner program. Transitioned after launch, this program has been utilized to certify over 200 partner consultants and accredit 30+ partner companies for Professional Services and MSSP services delivery.

Newbury, Berkshire, Gb

HPE Software became Microfocus. Same role as shown below.

Houston, Texas, Us

Leader of a small team of sales enablement specialists who created and delivered the sales training programs needed to grow a highly competitive and continually evolving IT security products software division. We delivered training to a global staff of 400+ field sales, 100+ inside sales, and 100+pre-sales team members, and a global audience of external channel/alliances partners at formal partner enablement events. We utilized traditional face-to-face /Virtual Classroom and innovative gamification and digital learning approaches to create and deliver a wide variety of enablement, including: - A world-class onboarding program which quickly prepares new sales staff and partners to effectively engage in their accounts and reduce their time to first sale. The program consisted of 30-60 day curricula and certifications, with self-paced and face-to-face experiences with sales coaching. The program was recognized by sales leadership for reducing time to first sales by 2 months on average. - A quarterly “Readiness Roadmap” so every sales role and partner knew their quarterly development journey. The roadmap was planned with sales leadership in alignment to their team’s requirements and with product marketing in alignment product releases and sales plays. It included mandatory training, a weekly “Intersections" program and frequent micro-learning updates. - Sales Certification programs which prepared and accredited internal reps and partners with the skills needed to be effective in positioning and selling products and solutions (market awareness, capabilities, competitive positioning, etc.) - Annual sales play training at the Global Sales Kickoff, and during time of major business change.

Houston, Texas, Us

Responsible to create, execute and communicate learning and certification programs that enable the competency development of Hewlett Packard Enterprise Security Product's channel partners so that they were prepared to effectively promote, position and sell ESP's portfolio of products and solutions.This included: - development & lifecycle control of partner certifications - delivery of multi-tier partner onboarding program - improvement in availability of sales-supporting assets to partners through a mobile playbook platform and portal - improvement of partner implementation skills through a Partner Technical and/or Services Bootcamp program - training over 720 partners in 12 months - delivery of a twice-monthly Partner Tek Talks series for ongoing enablement and product awareness

Palo Alto, Ca, Us

Responsible for the definition, planning and execution of strategic learning programs necessary to ensure that the 1800+ Professional Services Consultants around the globe in HP Software Professional Services have the knowledge, skills and capabilities to deliver high value services to our clients.

Palo Alto, Ca, Us

World-Wide Solution Enablement Lead responsible for establishing consulting solution learning and development strategies, and advocating and managing the delivery and communication of consulting training/ readiness for the global architect and business consultant community in the HP Software Professional Services organization. Responsible to ensure that all Solution Architects and Business Consultants have the critical skills and competencies to drive and enable success with HP Professional Services clients.Learning Architect responsible for the competency modeling, design, development and global roll-out of the HP Consulting Academy - a pan-HP learning program focused on the development of professional, technical and business competencies of internal and client-facing consultants in all of HP's Services organizations.

Palo Alto, Ca, Us

Lead architect for enterprise-wide IT transformational programs with Fortune 500 and Public-sector clients. In this role mentored and consulted with clients for the development of strategies, plans, architectures, and the organizational implementation of programs to: - Establish a highly-available, consolidated, global 24x7x365 Service Desk and Operations Center for a DoD agency - Establish the foundational service provider structure for a major data content outsourcer. - Establish the service portfolio architecture, service catalog structure, and service level management framework for a world-wide shipping and logistics company. - Assess the IT organization's capabilities and perform the Service Management strategy development for a DoD agency, a leading world-wide religious organization, and a major medical foundation.In this role also:* Utilized leadership and expert relationship skills with clients at Technical Management to CIO/CTO level to establish and define client’s business drivers and objectives and translate them into strategies for complex, cross-functional initiatives in geographically and culturally diverse program/project teams. * Developed complex program management plans including scope, Statement of Work development, risk assessment, resource planning, master scheduling, costing and pricing.* Leveraged tools and methodologies to create detailed cost (TCO/ROI), risk, supportability and effectiveness analyses for systems and/or programs.* Assisted clients with the development of service specifications, service level and operating level agreements, service improvement plans and service reporting structures in order to better align with business requirements.* Established and lead organizational “Management of Change” activities to assist in the people and cultural side of major transformational change programs.* Developed and defined IT governance structures and mechanisms.

Manchester , England, Gb

• Reporting to the COO, Responsible to create, manage, and improve the organizational, process and technology aspects a complex and diverse IT environment • Consolidated IT functions from distributed into centralized enterprise IT organization providing matrixed IT services to the business. Responsible to resource manage the organization to changing business and service requirements. •Established and executed ITIL based support processes for helpdesk and problem management, operations management, and change management. •Established Service Management processes in organization to manage IT services according to business, technical and financial requirements.•Established performance and business reporting on IT services to the business and Cxx organization.

Philadelphia, Pennsylvania, Us

Provided IT infrastructure management and support of HP/Apollo based CAE/CAD systems for a hardware design and manufacturing staff of 120 persons. Designed and developed several database management systems for problem management and infrastructure tracking. Systems Analyst and administrator for field program software development office. Responsible for all computing hardware, operating system, application and networking specification, installation, management, troubleshooting, configuration control and cost accountability

Mathematics

Womens Ministries