Nancy Drago Email & Phone Number

Phoenix, Arizona, Us

Boca Raton, Florida, Us

· Provide high quality Customer Service to every internal and external contact in a business financing company, assisting customers with billing questions, and routing inbound calls to appropriate department, or colleagues. · Accurately sending many calls to other departments, to appropriate Team members, or to manager as needed · Handling requests for cancellation, reviewing the deletions lists, Completing shutoff requests, notating records.· Maintaining the highest security of client privacy and information with regard to Website billing and payments.

· Analyze issues and collect receivable balances for a mid-size portfolio with varying degrees of complexity ~ identify, validate, and resolve missing Invoices and related Documentation, rate and accessory Fee disputes.·Review McLeod database, pinpoint data, and locate correct client contact person/s with whom to work aging. · Identify and facilitate resolution with customer and other departments providing guidance on complex issues for cash Applications, including short-pays, credits, and fully open invoices, as well as in Electronic Data files.

New York, Ny, Us

>- Overseeing the accuracy of the client’s billing invoice processes and data analysis, strong emphasis on communication, organization and interpersonal skills as this is a fast paced, results oriented environment that is in constant daily interaction with various groups.> Position is part of the Global Supplier and Client Billing Team located at the American Express Global Business Travel BTC office.> Providing client financial reporting while maintaining the integrity and timeliness of these reconciliations to meet SLA requirements.

Houston, Tx, Us

· Process SAP automatic billing loaders from various sources as assigned, including confirming that supporting documents are accurate and complete. Loading the (Excel) files from ServiceNow tickets & email into the SAP system, review bill validation reports for variances from previous periods or variances from control totals, analyzing and correcting any/all errors, and verifying accounting information.· Process manual billings and Journal Entries, confirming supporting documentation is accurate and complete. Resolution of billing disputes/issues within established time frames and in a manner that promotes favorable customer relations. This includes producing monthly and ad-hoc analysis reports upon management request.

Beverly, Massachusetts, Us

· Review daily call report, and compare it with the Hospitals' accounts receivable aging report to identify appropriate accounts to contact regarding account balances. Locate a Hospital A/P contact via Google, etc. · Contact appropriate person in client organization, to review current account status, get payment commitment and document conversations or other relevant information in the People Soft system, assist with payables. · Research and resolve billing issues by working with clients, branch offices and accounting; communicate resolution to client and management via phone or emailed correspondence; document issues and resolutions.

· With high Degree of accuracy: gathered, reviewed, and collected invoicing and Backup for large Commercial Insurers, including HIPAA-protected Medical coding paperwork, in the Collections special project Department.· DRG Nurse auditor support & Spreadsheet analysis of refundable Claims. Heavy research to get telephone contact(s) for clients, both external and internal, and thereby brought resolution of Appealed claim findings. · Mastered excel Data interface, DRG Pricing and SQL/Snapshot account, payable and Claim pricing softwares

· Exciting contract role at a large High-tech as a Financial Analyst: examine, analyze and interpret P.O.s and account records to prepare bills, and/or advise management of invoicing and receivables issues . · Expertly provide service regarding billing issues, entry of Government invoices into WAWF system, including Voids/recalls of invoices and/or Receiving reports. Check payment status daily in My Invoice military website· Review and process client account adjustments, resolve numerous billing discrepancies, credit issues, and client short or over payments. From June 2011 to Apr 2012: various Collections related duties, as assigned.

Ca

o Manage the adjustment (credits/debits) process with regard to approval and ensure issues are resolved.o Reconciliation of Eastern Conn accounts as needed.o Management of past due account portfolio.o Develop and distribute reports as needed.

Salem, Ma, Us

Organization and clean-up of all files drawers on a Project /contract basis.Contacting customers in the Default management department regarding past dues, to avoid home foreclosure.Temporary role at Salem Five Bank, assignment is now complete.

Boston, Ma, Us

Paralegal Studies at Boston University, Have earned my Paralegal Certificate and am busy trying to get a Legal Job.

Woburn, Ma, Us

· Managed and collected large receivables with an array of customers via telephone, email, and mail contact.· Temporary assignment atan HVAC company doing accounting.· Reconciliation of accounts, credit card Payments, and Cash Posting.

Us

o Mastery of proprietary desktop computer software: Mainframe (MS-DOS based), and Evolution (Windows), working proactively to retain customer business while adhering to Fair Debt Collection practice and laws.o Researched, identified and resolved a major under-payment error based on Contracting, which resulted in recouping around Twenty thousand dollars for the AMES Company.o Streamlining of the client Billing process by eliminating what was agreed upon to be an unnecessary step. o Reconciliation of accounts as needed.I have many strong References from this company.(aka: The People's Collector.)

West Palm Beach, Florida, Us

· Detailed electronic filing of receivables and heavy telephone contact(s) with all clients, external and internal.· Administered large overdue patient and commercial insurers’ accounts; successfully lowered the account balances and DSOs of my assigned territory. (Heavy use of Excel and Word data entry, and follow-ups.)· Was accomplished at creating and promoting positive relationships with almost every patient and insurer.

· Reviewed and edited commercial taxpayers’ Unemployment Health Insurance statements for accuracy, on the department’s proprietary DOS-based program. · Formed and fostered strong relationships with internal and external clients via telephone and mail contacts.

o The Collections management involved approximately 75% of a typical workweek.o Manage the adjustment (credits/debits) process with regards to approval and ensure issues are resolved.o Management of past due account portfolio.ADMINISTRATIVE,

Certificate, Paralegal

Bachelors, Psychology