Nancy Duncan Email & Phone Number

Franklin, TN

• Facilitated the contract process from reviewing and redlining, negotiation, approval, execution, storage, records management, audit and reporting.
• Negotiated contract terms according to the guidelines provided by Legal department.
• Prepared contracts for Legal department’s review including summaries, scope, data details, deadlines, and priorities.
• Acted as a liaison between external and internal parties.
• Coordinated internal and external meetings as necessary.
• Maintained timely communication with requestor to keep them informed of the progress and establish appropriate expectations.

• Evaluated, implemented and maintained assigned business systems, applications and data analytics.
• Developed and maintained policies, standards, procedures and processes in accordance with organizational requirements, regulatory guidance and best practices.
• Developed and maintained training materials and onboarding plans for new hires.
• Facilitated training sessions for department associates.

Franklin, TN

• Monitored and tracked vendor performance against contracted service level agreements (SLA) and key performance indications.
• Ran periodic audit reporting of SLAs for contract compliance and avoidance of risk.
• Created contract education materials and presentations for client contact onboarding events and orientations.
• Tracked, confirmed and reported contract obligations compliance.
• Established and maintained the central data repository system and SharePoint community for department.
• Developed and distributed various periodic business reports.

Austin, Texas

Paralegal Certificate, Graduated - Honors

ABA approved paralegal program

Bachelor Of Business Administration (Bba), Office Systems Management

Education record