Hire, Train, Coach and Supervise Operations Managers to improve upon efficiency, cost-effectiveness, and communication internally and provide best-in-class communication with clients, employees, subcontractors, and suppliers• Create, maintain, and refine processes, documentation, shared resources, and interactions with company internal resources (IT, HR, Accounting, etc,)• Lead and facilitate weekly team meetings with project management, sales, and operations. Support and motivate team to encourage a positive, respectful, and productive team atmosphere.• Organize, gather, and provide weekly operational data to ownership and upper management, tracking KPIs and progress toward revenue and gross profit goals• Determine gaps and weaknesses within the division, propose and implement solutions (continuous improvement), recognize as well team talent, compliance and excellence • Accountable for tracking of all divisional activity from RFI through revenue collection, maintaining data on customers, vendors, subcontractors, project managers, and sales reps. • ERP and system representative• Build and manage social media presence to enhance marketing efforts• Build customer database and email marketing campaigns• Collaborate with digital marketing services to create and maintain website, generate qualified leads, and increase SEO

• Worked closely with executive team to strategically affect direction of operations, administration, and IT.• Optimized and maintained systems and processes and supervised administrative team and IT. • Developed quality control methods to ensure data integrity, and boosted team productivity through education and training, developing consistency across service lines, and streamlining of tasks.• Confirmed company process and resource documentation met day-to-day operational and training needs.• Created and applied new business analytics and reporting tools by trade, service type, customer, vertical, geography, pricing method, season, and employee. Developed methods to track proposal turnaround time, days to close, and closing ratio.• Led many successful large-scale company projects to include moving and building out our offices in 2007 and 2018. Implemented new ERP American Contractor in 2006 and Vista by Viewpoint in 2017.• Persuaded executive management to review enhanced customer analysis, resulting in tremendous cost savings on estimates.• Transitioned payroll process to an import-based solution. This resulted in cost savings at entry and large-scale improvement to accuracy of labor hours, increasing job gross profit percentages by several points.• Oversaw software development and partner relationships. Developed dozens of custom reports with IT and ERP partner resources to facilitate business processes.• Trained, coached and mentored staff to ensure smooth adoption of new software.• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions. Created performance evaluation process, employee training tracking system, enhanced monthly revenue projections reporting, and documented key IT processes, resources, and architecture.• Set, communicated, and optimized internal policies to maintain efficiency and responsiveness to demands.

• Developed process and tracking standards resulting in trouble ticketing system developed for both the implementation and network operations teams. • Ordered LEC lines from Telco POP to customer demarcation, ordered IP addresses and domain names, configured ports, and walked customer technical contacts through WAN testing and implementation on T1 and T3 internet connections. Received accolades for exceptional customer commitment.• Connected hundreds of government agencies, universities, hotel chains and large commercial properties to the Internet for the first time. Re-homed and upgraded several sites to include the Pentagon. • Hired, trained, and led team of implementation engineers, increasing team from 2 to 30. • Survived several reductions in force until the last.

• Taught aerobics, step aerobics and various other exercise classes• Certified as a personal trainer: provided individual strength, cardiovascular, and flexibility programs to members• Managed the training facility and collected quarterly dues• Assisted contractor with planning and preparation of charity walk events