Nancy E. Email & Phone Number

Project management, problem solving, leadership with proven analytical support, research and decision making, strong interpersonal skills & independent critical thinking, working well in international, dynamic and challenging environments, operating effectively in an independent, strategically focused role, team player with positive attitude; excellent time management, organization, and communication skills.

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  Global Customer Success Manager

  Equinix

  Oct 2014 - Present - San Jose, California

  * Manages new and existing complex client installations, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations. * Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation. * Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues. * Proposes and develops solutions cross functionally to solve non-standard client requests.* Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology.* Understands clients’ footprint and contractual agreement.* Collaborates with existing clients to gather and understand clients’ requirements for add-on services and independently takes action from opportunity to fulfillment.* Educates and orients clients in Equinix policies and procedures and client facing support and ordering systems.* Conducts client meetings and Quarterly Business Reviews. * Responsible for preparing customized presentation material as required by clients and account team.* Collaborates cross functionally with other countries and regions in the planning, reporting and delivery of multi-region deployments.* Demonstrates proper and prescribed use of Equinix systems, tools and processes (e.g. ticketing system, etc.).* Develops and maintains expertise on Equinix products and services.* Develops and builds strong relationships with Sales, Operations and other cross functional teams.

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  Cairo University

  Electronics