Patient Care SpecialistSeptember 2014 to PresentProvided an exceptional level of customer service while performing prescription intakes, as a call center customer service representativeEstablished and maintained professional rapport with patients, which matched the high level of service provided by the pharmacyDemonstrated compassion and professionalism, while obtaining patient demographics and personal health informationAnswered inbound and placed outbound calls to patients, regarding their prescriptionsServiced existing accounts, obtained orders, and determined charges for requested productsCollected customer demographics and accurately entered the information in to multiple computer-based applicationsMaintained correct and comprehensive documentation of all queries, in order to continuously improve the customer service experienceSolicited customer feedback in order to improve the overall experience

Follows company merchandise directives and standards for truck freight and replenishing the sales floor.Assists in the execution of merchandizing and operational functions to company standards.Resolves customer's questions and requests in an efficient manner.Properly holds merchandise for customers, including returned merchandise not picked up by sales floor.Promptly responses to call box/phone pages.Supports fellow associates through actions and behaviors.Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor.Resolves ad issues as needed by changing signs to reflect current sale price.Assists in the maintenance of company stockroom capacity and organizational guidelines.Shows initiative to work independently.

Artisan March 1997 to January 2013Painted and decorated unique collectable figurinesWorked in each of the following production areas: Fabrics, Sewing, Dressing, and Finishing StageAssisted in the quality control processTrained new associates when hiredMet daily quotas for each specific figurine that was being producedEntered sales data in computer for inventory purposes

Worked closely with store managers and team members to develop skills and knowledge needed to provide incredible customer service. Ensured products that were available to customers and displays were well merchandised and eye-catching. Completed daily routine tasks in the department and provided excellent customer service.Handled products in such a way to reduce the amount of damaged good and shrink.Maintained an open line of communication between overlapping shifts during the day and night shifts. Added value by assisting customers to locate products and seeking to offer solutions to questions or concerns.Re-shopped misplaced products and refilled missing items to ensure aisles were maintained in pristine condition.