Nancy Esposito Email & Phone Number

United Airlines Houston/Chicago

United Airlines

Worked on the Flight Shopping Team researching bugs and testing new enhancements for united.com. I worked with PSS, Shares, ADO, RES, Ticketing, Exchanges, United.com, and Test systems

Fort Worth, Texas, United States

Worked in person and remotely processing the time sheets for 200+ remote/in office workers during the Covid-19 pandemic. Created a training guide and successfully taught/onboarded employees in the WebTA process. Maintained a 98% accuracy rating of timesheets sent for processing.

Southlkae, Tx.

Worked as a BA/ TPM on a project that is developing a new GUI for Sabre's Airline customers. I used Rally, Agile, PTJira, and other Project Management tools to lead 2 international teams of developers and Q/A to deliver software based on the requirements of Sabre's Marketing and User Experience Graphics Design Teams. I wrote User Stories and worked the.

Southlake, TX., USA

Senior Business Analyst in Airline Solutions. Worked in Sabre's SSCI department covering Host and Open Systems applications with Developers, QA, PM's, BA's and other departments to deliver airline software products and technology in a timely manner to airline customers.

Dallas/Fort Worth Area

Q/A Tester for the American Airlines/US Airways cutover to the Sabre Reservation System.

DFW Airport Operations Center

In a Call Center environment, I answered general phone calls from outside /inside parties related to any/all operations at DFW Airport. Along with the Operations team, I assisted callers with Airport operations and general information. Worked with Airport Operations, Airfield Operations, Airport DPS, and all DFW Airlines. Created work orders or general.

Tester and Onsite Representative for Airline Software acceptance and Cutover/Training Specialist. Traveled globally to work as a SME to Virgin Australia Airlines and Etihad Airways in their successful cutover to the Sabre GDS Operating System. Used my airlines background and skills to advise airport agents during the cutover process.

I was a Passenger Service (Customer Care) Agent that worked in a native Sabre environment in the front lines at the airport. My experience is in Gate Activities, Ticketing, Tower Operations, Operations Management, RES, DECS, Charter Operations, and Security. I have been a New Hire Instructor and a mentor to new agents. I have experience in software testing.