Nancy Eytchison Email & Phone Number

Annapolis, Maryland

Columbia Mall

Annapolis Mall

Bose Corp, Annapolis MD 21401September 2006 –PresentServe as Manager on Duty including supervision of the staff, overseeing customerexperiencesResponsible for all store opening and closing proceduresAchieve daily, weekly, and monthly attendance goalsDriving Bose ownershipDelivering great customer experiences in all customer engagementsCoaching all store colleagues on how to effectively engage and sell to customersoffering demonstrably unique customer experiences and value propositionAssists in the recruiting of talent necessary to support a successful storeSet daily, weekly, and monthly sales goals for the teamActively promote to Bose Brand to build customer advocacyResponsible for resolving customer services issues including trouble shooting products,arranging for repairs,Responsible for cash and inventory control, to include the receiving and transferring ofmerchandise, as well as the ordering of supplies.Assisted in hiring and training of the Lead sales managers, as well as all sales specialist

Annapolis Mall

Easy Spirit, Annapolis MD 21401October1999 – September 2006Responsible for opening and closing storeResponsible for cash and inventory controlResponsible for hiring and training Assistant Managers and Sales AssociatesRecruiting, interviewing coaching and evaluating employeesResponsible for resolving customer service issues.Responsible for reconciling Inventory movement reports on a weekly basisScheduling a minimum of 3 full time, and 2 part time employeesMaintained sales legers on a daily, weekly, monthly, quarterly seasonally and annualbasisAssisted with store openings and closingsAssisted with training new store managersPeople Power District Award Winner for 2003, 2004, and 2005.