Nancy Ferrell Email & Phone Number

Nashville, TN, US

Recruiting Agency For GSA Contracting Agencies, Headquartered In Washington, D.C.

• Transitioned voice and data services (Networx to EIS) including Guest Wi-Fi, DAS, VPNS, EWAN, and SIP, ensuring compliance with Veterans Administration requirements.
• Obtained Public Trust Security Clearance for Government Account
• Provided crucial support to project managers by maintaining inventory and ensuring compliance with service-level agreements, thereby improving operational efficiency
• Team Lead on Wi-Fi platform; creating documentation; conducted peer reviews; business data analysis; reconciliations; process improvements; and vendor relationships (AT&T, Lumen)
• Collaborated with cross-functional teams and external providers to align service delivery with customer needs and contractual obligations

Nashville Metropolitan Area

• Promoted into this position as the company experienced explosive growth. Continued managing a cross-functional team working with Operations, Sales, Client Management, and Finance departments for enhanced operational.
• Played a vital role in the executive leadership team, focusing on strategic planning for business support systems, contributing to the enhancement of technology and software capabilities, including the adoption of.
• Implemented a cloud-based Unified Communications as a Service (UCaaS) phone system, enhancing operational efficiency with custom supervisor dashboards and client-specific programming, ensuring year-round customer.
• Managed vendor and supplier partnerships. Negotiations included achieving up to 30% cost savings of service commitments amidst the COVID-19 pandemic
• Led the selection and implementation of multiple enterprise software solutions for internal and external customers, National and Global. Balancing significant revenue potential against associated risks
• Served as a subject matter expert for a new enterprise software solution focused on Partner customers, after successful internal deployment assisted Partner with the nationwide external launch

Nashville Metropolitan Area

• Continued managing a cross-functional team, ensuring alignment between Sales, Client Management, and Finance departments for streamlined operations. Retaining all responsibilities from my previous position.Directed the.
• Served as the top operational leader in a hyper-growth start-up platform ($0 to $80M) which required rapid scaling of people, systems, and technology requirements
• Successfully led a $15 million business acquisition, retaining all associates and 75 client accounts
• Key Operations Executive supported B2B corporate division revenue increase by over 50%, including scaling staff by 71% and managing an 80% increase in transactions. All while upholding exceptional customer service.
• Achieved and maintained compliance with stringent service level agreements over an extended period
• Collaborates with others to align business priorities and long-term initiatives, captures performance metrics and management control points for processes, and tracks key metrics at the department level

Nashville Metropolitan Area

• Once promoted, directed the IT department, fostering collaboration across Operations, Sales, Client Management, and Finance departments to optimize business processes.
• Designed and implemented an online reporting platform, resulting in improved corporate client engagement and increased operational efficiency
• Implemented a suite of automation solutions, including telephony reporting, online booking tools, online reporting, and management fee structures, while overseeing the implementation of training processes
• Recognized for outstanding performance and contribution with the Standing Ovation Award