Altura Management Services I Montebello, CA• SCRUM Master for a team of six members that maintain Share application• Liaison between end users, business, development, and QA team to refine and incorporate features based on market demands and regulatory requirements • Collaborate with stakeholders to articulate business problem statements and product vision into technical user stories in a way clearly understandable for development team• Work directly with end users to capture… Show more Altura Management Services I Montebello, CA• SCRUM Master for a team of six members that maintain Share application• Liaison between end users, business, development, and QA team to refine and incorporate features based on market demands and regulatory requirements • Collaborate with stakeholders to articulate business problem statements and product vision into technical user stories in a way clearly understandable for development team• Work directly with end users to capture and analyze challenges to their workflows • Being the voice of the customer and providing a business perspective on value during day-to-day development • Facilitate team’s sprint planning, daily scrums, retrospectives, stakeholder meetings and tracking activities to ensure the on-time product delivery and ensure the output to be aligned with expectations• Protect development team from outside distractions, impediments, or team conflict to maintain focus on objectives• Report and conduct analysis of sprints• Responsible for creating the release notes and updating change repository • Customized workflow and processes for the scrum team• Drive and own backlog grooming and management, prioritize the iteration and drive acceptance criteria and delivery of iteration• Work smart by setting effective work goals, establishing priorities, and planning well to produce quality work• Involved in multiple projects as it relates to IT Show less

• Managed and oversaw software testing, writing test cases, scenarios and coordinated user acceptance testing for the new referral system• Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals• Developed, published, and implemented clinical workflow documentation and Visio diagrams for proper documentation• Lead team with system information, changes and updates, while following release and change management… Show more • Managed and oversaw software testing, writing test cases, scenarios and coordinated user acceptance testing for the new referral system• Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals• Developed, published, and implemented clinical workflow documentation and Visio diagrams for proper documentation• Lead team with system information, changes and updates, while following release and change management /standards• Diagnosed and resolve complex technical clinical system software and workflow issues with logical solution determination• Managed support tickets in internal tracking system to maximize resource utilization• Provided user and system support for identified clinical applications, including associated workflows• Traveled to sites to conduct individual training sessions Show less

• Developed and maintained project dashboard of all Clinical Informatics projects• Prepared presentations, plans, spreadsheets, and tables• Assisted the Medical Director of Clinical Informatics in budget development and monitoring• Actively maintained up-to-date knowledge of applicable state, county and Federal laws and regulations applicable to the department• Contributed to implementation and consistent maintenance of company's clinical information system by making changes as… Show more • Developed and maintained project dashboard of all Clinical Informatics projects• Prepared presentations, plans, spreadsheets, and tables• Assisted the Medical Director of Clinical Informatics in budget development and monitoring• Actively maintained up-to-date knowledge of applicable state, county and Federal laws and regulations applicable to the department• Contributed to implementation and consistent maintenance of company's clinical information system by making changes as necessary and properly documenting and testing changes• Promoted system functionality and workflow enhancements through analysis , design, and development and testing• Served as liaison between the radiology vendor and the organization• Collaborated with management and clinical leadership in multiple departments to drive clinical process change initiatives such as centralized renewal team, Centralized PAQ process, non-manage care referral process, improved tracking of cycle time, follow up process for abnormal mammogram and papsmear, eConsult implementation, deployment of ePCS• Oversaw the maintenance of the patient portal from technical to operational• Developed and supervised staff by providing orientation, training, support and direction for summer interns from Health Care Connection (HCC)• Expertly planned, coordinated, organized and directed all operations in regard to HITEC Meaningful Use bringing into the organization more than two million dollars• Ensured overall compliance with objectives• Effectively monitored Eligible Provider compliance and performance• Maintained a complete and accurate archive of all requirements and attestations in case of audits• Managed the dental provider per diem program including onboarding and monitoring resource allocation to provide optimal coverage to dental sites Show less

• Oversight and coordination of front office and medical records functions• Translated management directives into actionable mandates for front-line and medical record staff• Interviewed job applicants, trained and monitor performance to ensure compliance with organizations procedures• Developed and supervised staff by providing orientation, training, support, and direction• Performed employee evaluations and delivered constructive feedback to enhance performance• Optimized… Show more • Oversight and coordination of front office and medical records functions• Translated management directives into actionable mandates for front-line and medical record staff• Interviewed job applicants, trained and monitor performance to ensure compliance with organizations procedures• Developed and supervised staff by providing orientation, training, support, and direction• Performed employee evaluations and delivered constructive feedback to enhance performance• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands• Monitor and coordinated provider schedules to ensure proper coverage with meeting budget goals• Reconciled daily cash deposits• Delegated team tasks based upon each staff skill level and knowledge• Backed up all front desk staff and subbed in if there was an absence or someone was away from the office• Attended to patients’ complaints and ensured resolution in a satisfactory manner Show less

• Processed financial documents including contracts, expense reports and invoices• Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction• Processed incoming mail and packages and placed envelopes in bins to be dispersed to appropriate staff• Handled and processed confidential patient information• Coordinated troubleshooting, maintenance, and updates for office systems, including computers, hardware and software• Created… Show more • Processed financial documents including contracts, expense reports and invoices• Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction• Processed incoming mail and packages and placed envelopes in bins to be dispersed to appropriate staff• Handled and processed confidential patient information• Coordinated troubleshooting, maintenance, and updates for office systems, including computers, hardware and software• Created agendas, took minutes, and prepared documents for meetings• Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence• Served as point of contact in Clinic Administrator absence Show less