Nancy Garcia Email and Phone Number
Nancy Garcia work email
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Nancy Garcia personal email
As the Director of Customer Experience (CX) Transformation Program Management Office (PMO) at Cisco, I lead the release management and launch process for all CX Transformation offers across multiple technologies and business functions. With over ten years of experience in customer success, customer relationship management, and technology adoption, I am passionate about delivering value to Cisco's customers and partners through innovative and scalable solutions.I have established and led PMOs to drive the phased release of new CX Lifecycle Services portfolios, transforming Cisco's $13B services business and enabling a unified and consistent approach to customer success across existing teams and new acquisitions. I have also orchestrated the standardization and alignment of customer success strategy and operations across the organization. I am a certified Project Management Professional and a complex problem-solver who sees the glass half-full.
Cisco
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Director | Customer Experience (Cx) Transformation PmoCisco Jun 2021 - PresentSan Jose, Ca, UsResponsible for the direction, leadership and execution of release management and launch process for all CX Transformation offers; inclusive of Go-to-Market, Route-to-Market, Sales & Partner enablement, operational readiness, marketing, communications, and other key business functions.
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Sr. Pmo Lead/ Product Mgmt | Customer Success (Cs)Cisco Jul 2018 - Jun 2021San Jose, Ca, UsEstablished PMO to drive phased release of new CX Lifecycle Services portfolio into networking, data center, IoT, collaboration and security technologies, transforming Cisco’s $13B services business
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Sr. Manager, Cisco Customer Success StrategyCisco Nov 2016 - Jul 2018San Jose, Ca, UsOrchestrate standard & unified way of approaching Customer Success across existing teams & new acquisitions
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Sr. Operations Manager, Cloud Collaboration (Webex) Customer SuccessCisco Jul 2010 - Nov 2016San Jose, Ca, UsLed strategic management and operational oversight of Cisco's Global Customer Success organization (200+ employees, managing $1B in annual revenue) to achieve expense targets, streamlined operations and reduced operating costs
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Sr. Manager, Enterprise Customer SuccessCisco Feb 2007 - Jul 2010San Jose, Ca, UsLed 45-person Customer Success Manager team managing Enterprise customers, representing $100M+ in annual recurring revenue, responsible for renewals, lead generation and SW utilization growth.
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Manager, Majors AccountsWebex Feb 2005 - Feb 2007San Jose, California, UsLed 15-person Customer Success Manager team with average base of 60-280 Majors clients, representing $20M+ in annual recurring revenue responsible for renewals, lead generation and SW utilization growth. -
Customer Success ManagerWebex Jan 2002 - Sep 2003San Jose, California, UsResponsible for client retention, growth and adoption of WebEx services for a defined mid-end customer base (150-280 base average)
Nancy Garcia Skills
Nancy Garcia Education Details
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California State University, ChicoGeneral -
California State University, ChicoSpanish Language And Literature
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Universidad Complutense De MadridSpanish Language And Literature
Frequently Asked Questions about Nancy Garcia
What company does Nancy Garcia work for?
Nancy Garcia works for Cisco
What is Nancy Garcia's role at the current company?
Nancy Garcia's current role is Director @ Cisco | Customer Success, Transformation PMO, Technology Adoption -People-centric problem-solver who sees the glass half full.
What is Nancy Garcia's email address?
Nancy Garcia's email address is na****@****bex.com
What schools did Nancy Garcia attend?
Nancy Garcia attended California State University, Chico, California State University, Chico, Universidad Complutense De Madrid.
What skills is Nancy Garcia known for?
Nancy Garcia has skills like Enterprise Software, Saas, Cloud Computing, Unified Communications, Solution Selling, Webex, Webinars, Sales Enablement, Channel Partners, Strategic Planning, Go To Market Strategy, Cross Functional Team Leadership.
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