Nancy Gardner Email & Phone Number

Brampton

• Provided administrative and merchandising support to Menswear Buyers and the General Merchandising Manager (GMM). Compiled purchase orders when created and verified qty to match the buyers log. Input data into.

• Prime point of contact for customer group benefit card services inquiries by telephone and e-mail to ensure an exceptional delivery of service
• Handled special requests from major clients such as Manulife Financial and worked on customized card service requirements
• Entered detailed daily data for up to 500 pages of monthly invoice information and generated invoices for 6 key customers to meet strict billing deadlines
• Maintained accurate complete records and handled all necessary program setups to expedite average daily processing of 2,500 to 4,000 cards
• Developed efficient administrative routines that resulted in consistent 24-hour turnaround of card orders over the past 4 years
• Trained 2 staff members in card production and customer service, monitoring performance for quality of work in an ISO 9000 environment

Data Entry Certificate

Diploma Gr12