Nancy Garrett Email & Phone Number

Plano, Tx

Direct support contact for Verizon Wireless customer markets. Provide order and shipment status. Assist in resolution on shipment issues to include lost material, shortages, expedites, material returns, etc. I currently manage overall customer relationship across multiple projects and products including written and verbal communications.Develops project plans outlining project scope, activities, schedules, deadlines and cost/time estimates. Develops and presents major reports or presentations that have substantial technical or business impact internally or externally. Assigns project team members to various project activities.Builds strong, collaborative relationships both internally and with customers and establishes ownership of key initiatives across business levels and functions. Work with internal account team to drive material for customer spend and deployment targets.Manage allocation priorities as needed for constrained materials across markets and customer units.

Richardson, Tx

• Successfully manage customer projects, driving achievement of customer and Nortel cost, schedule and quality goals.• Coordinate with OM and Sales to ensure that project schedules remain consistent with revenue projections. Ensure target margins are achieved, contributing to accurate revenue recognition.• Provide primary source of project reporting analysis in support of assigned project team.• Track project scope changes and cost variances, completing JCOs within target timeframes to maintain project EAC accuracy.• Provide day-to-day support of various supply chain activities associated with the successful implementation of the project. Communicate shipping schedules, shortages, and the status of escalations to the PM team. • Prepare and distribute regularly scheduled project-related reports, as required, for both internal and external customers.• Supports working-level PPR meetings within the COL teams and prepare consolidated PPR charts for executive reviews.

Richardson, Tx

•Provided end-to-end management of customer order throughout its lifecycle to ensure customer satisfaction. •Met customer solution expectations of quality and service level. • Assisted in disaster recovery efforts for the Genuity account.• Developed order management processes for new acquisitions.• Streamlined IR/RMA processes through close teamwork with ISC center and field installation personnel. • Participated in numerous weekly conference calls to track process of field trial installations.• Performed customer and commercial validation for each order received, verifying contract terms and conditions are followed.• Teamed with other internal groups to resolve invoicing disputes, backlog and market inventory.• Change order management as required including JCO’s, RMA’s and cancellations. • Participated in weekly project status calls to ensure deliverables are in line to meet expectations.

Irving, Tx

•Direct and control purchasing activities associated with the procurement of materials, supplies and services from vendors to support Verizon Commercial Markets, GTE Headquarters and Global Network Infrastructure. •GNI purchasing functions were performed while sitting on site with my customer. Supervised 2-8 employees.• Responsible for 5 buyer codes, maintaining over 100,000 item ids on Vision, Verizon’s direct purchasing system. This included pricing and overall item maintenance.• Liaison between Commercial Markets group and Verizon’s numerous external suppliers.• Served as point of escalation for pricing and shipping issues, to include expedites and returns.• Supported various internal teams on such issues and database cleanup and new customer setup.• Assisted in system conversion from GTEAMS to SAP. Flash cut of over 10,000 purchasing lines.• Worked closely with customer to assist in establishing purchasing procedures to streamline their procurement flow.• Handled invoicing issues, material code assignment, vendor issues, material returns and credit resolution.