Nancy Gass Email & Phone Number

Oak Brook, Illinois

Responsible for all NA sites, IT Customer Liason between the Shared Service Center and Local IT. Assist in finding solutions and raising Project Review Forms.Hold End of Period meetings to discuss IT metrics and concerns.Assist with annual cross charge.Analyze Incidents and work requests, to find trends and areas of concern.

Greater Chicago Area

Windows 7 Certified | ITIL Certified | IT Procurement | Output Server Certified | Dell Certified | HP Output Management | Telecoms | RF | Printing | Customer Service | Site Support | MS Office Applications | Token Deployment | Customer Service | Software Deployment | Software Procurement | Asset Management | Creates Standard Operating Procedure

Greater Chicago Area

IT ProcurementSPOC for all local IT Mars NA central requisitions. Coordination of CR processes, create purchase requisitions in SAP, Lotus Notes and various in-house applications, including audits and deploymentProcurement of computers, software, IT equipment, working closely with managers to plan buys, work with vendors daily to obtain quotesReviewed new.

MARS/Wrigley ITC

SAP, Printing and RFConfigure printing for SAP printers for Wrigley globally, creating new accounts, reset passwords and configured access for usersTroubleshot hardware and printing issues and worked with service providers to facilitate repairsConfigure access points for RF in all warehouses globally, managed IT setup and service requests for new sites.

Greater Chicago Area

Started working at the Wrigley factory as Factory IT SupportRunning daily company jobs including AP reportsMonitored servers, troubleshooting as needed Worked with customers to resolve any IT issuesAdministrator on a AS400 systemAdministrator of Plant Maintenance systemHandled all Plant Maintenance issuesLiaison between Factory and Corporate.