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AI Chat Bot Trainer/ Data Annotator & Annotation Project Manager. Full-Time: October 2024 - Lead AI Quality Analyst @ Centric. Member of LLM team. We train and QA generative AI chatbots to evaluate and refine relevance, factual accuracy, and concision.Contractor @ Cohere: June 2023 - September 2024: Senior Data Quality SpecialistI perform Data Annotation & Evaluation, including:• Training GAI (Generative AI) Chatbots on LLMs• Writing prompts & dialogue• Fact-Checking Chatbot Output• Red Teaming•QA: Quality Assurance/Auditing•Guidelines and project developmentAs a pod lead, I also serve as the POC for a pod of 16 annotators. I help assign them to projects and hold weekly meetings to address questions and issues. I am also a Project Lead for a prompt assessment project, and I run recurring continuing education presentations on our most challenging projects.2017 - 2022: MoveworksAnnotation:•Trained LLM Conversational AI Chatbot for enterprise domains (IT, HR, Legal).•Created semantic search symptom statements and query prompts.•Assisted with recruiting, Interviewing and training new annotators.Project Manager:•Led a large NLU project (30 annotators) with 1K tagging combinations.•Curated data set disagreements for review, discussion, and calibration.•Prepared Monthly Project QC Metrics Reports for ML Engineering.•Worked with taxonomist to create and refine project guidelines.2021: Promoted to Onboarding Manager for Annotation at Moveworks.•Supervised the onboarding and acclimation of nearly 100 annotators. •Co-created detailed onboarding and orientation materials. •Also managed 12 Direct Reports in my role as an Annotation Manager. 2004 - 2017: Online researcher, search relevance quality analyst (Google, Microsoft), and data annotator (temporary job at LinkedIn). Skills:• Researching/Analyzing/Evaluating Search Queries, Web Sites & Ads (text and video).• Digital Literacy: Determining user intent; site relevance; and quality & veracity of information. • Fact-checking; Reference & Research.• Search: Open Web and Proprietary Databases.• Data Annotation; Cataloging/Classifying/Tagging.
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Meta
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Ai Quality AnalystCentific Oct 2024 - PresentRedmond, Washington, UsMember of the multilingual LLM Team. We train and QA generative AI chatbots, evaluating prompts and output for concision, relevance, safety, and factual accuracy. -
Senior Data Quality SpecialistCohere Jun 2023 - Oct 2024Toronto, Ontario, Ca•Training GAI (Generative AI) Chatbots on LLMs • Writing prompts & dialogue. • Fact-Checking Chatbot Output.• Red Teaming/Ethical Hacking• Quality Assurance• Creating tutorial videos and FAQsI was also a Pod Lead and served as POC for a pod of 16 annotators. served as the POC for a group of 16 annotators: I helped assign projects and hosted weekly sit-downs to address issues and answer questions. -
Annotation Project Manager & Direct ManagerMoveworks Oct 2017 - Nov 2022Mountain View, California, UsAnnotator and Annotation Manager – Moveworks.ai (2017-2022): Linguistic Annotation for Conversational AI. I also supervised 12 direct hires.-Trained AI Chat Bots across enterprise domains: IT, HR, Legal, Facilities, etc. -Wrote semantic search & query prompts/questions to train the bot to retrieve relevant information while maintaining logical conversational flow. -Managed a large team (30 annotators) on a user intent project with a 1K+ tag taxonomy: we produced 5-7K annotations per week, while maintaining an 85%-90% agreement rate. -Curated large dataset disagreements for recalibration to maintain required agreement rates. -Compiled Monthly QC Reports on Projects and Annotators. -Wrote Project Guidelines according to evolving taxonomy. -Wrote Onboarding and Orientation materials for new hires. -Interviewed and trained new annotators; supervised onboarding -
Data AnnotatorMagnit Mar 2017 - Jun 2017Folsom, California, UsTemporary Data Annotation job via Magnit (AKA Worfkforce Logiq/ZeroChaos). I helped refine the LinkedIn search engine using Named Entity Recognition (NER) annotation. -
Google Ads Evaluator 2004-2006; 2014-2016Magnit Aug 2004 - Aug 2016Folsom, California, UsSearch Relevance: I assessed user intent and interests and examined resulting Web search results (including social media) and advertising for relevance and quality. I had to pay close attention to wording and images to determine suitability. Search relevance feedback from human raters helps search engines companies determine results ranking.Note: I worked this project on two two-year contracts. Participation on this project was capped at two stints.
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Search Relevance & Website Evaluator For BingLionbridge Technologies Nov 2007 - Jun 2012Waltham, Massachusetts, UsEvaluated search results yielded by Bing for query relevance and websites for authoritativeness and trustworthiness. -
Freelance ResearcherTechsoup Global 2007 - 2009Researched and compiled country background reports on technology infrastructure and capabilities, and technology related NGO's.
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Google Answers ResearcherGoogle 2002 - 2006Mountain View, Ca, UsI was a Researcher at Google Answers, Google's Online Reference Service, from 2002 until the service closed in 2006. I completed 150 research assignments, from financial to medical queries, and market and historical research. -
Writer & Copy Editor Thomson ReutersThomson Reuters 2002 - 2005Toronto, On, CaI wrote and edited summaries of corporate quarterly earnings reports for Thomson Reuter's StreetEvents.com, covering a broad range of sectors, from entertainment/media to Homeland Security contractors. Corporations I covered included Raytheon, MGM, Walmart, and News Corp. As an editor, I supervised and edited up to five writers simultaneously under tight deadlines. I also assisted with quarterly quality assurance reviews of StreetEvents reports.
Nancy Gates Skills
Nancy Gates Education Details
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University Of Maine At AugustaInformation & Library Science -
Pennwest ClarionLibrary-Information Science
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UclaPublic Relations Courses
Frequently Asked Questions about Nancy Gates
What company does Nancy Gates work for?
Nancy Gates works for Meta
What is Nancy Gates's role at the current company?
Nancy Gates's current role is AI Trainer/Annotation Team & Project Manager.
What is Nancy Gates's email address?
Nancy Gates's email address is na****@****work.fr
What is Nancy Gates's direct phone number?
Nancy Gates's direct phone number is +151331*****
What schools did Nancy Gates attend?
Nancy Gates attended University Of Maine At Augusta, Pennwest Clarion, Ucla.
What skills is Nancy Gates known for?
Nancy Gates has skills like Interviewing, Data Labeling, Writing Orientation Guides, Quality Assurance, Technical Writing, Natural Language Processing, Chatbot Development, Annotation, Writing Instructions, Artificial Intelligence, Data Annotation, Taxonomy.
Who are Nancy Gates's colleagues?
Nancy Gates's colleagues are Debra Teets, Logan Chung, India He Bhai, Leonardo Santamaria, Sameer Mark, Mario Hernández, Ms, Adel Azad.
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