Nancy Gould

Nancy Gould Email and Phone Number

Senior Customer Success Manager @ Stratix Corporation | Process Improvement, New Business Development @ Stratix Corporation
Nancy Gould's Location
Atlanta Metropolitan Area, United States, United States
Nancy Gould's Contact Details

Nancy Gould personal email

n/a
About Nancy Gould

As a Senior Customer Success Manager at Stratix Corporation, I have over 14 years of experience in managing a portfolio of strategic enterprise customers in the mobile device management (MDM) industry. I act as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities, ensuring customer satisfaction and retention.I have a proven track record of delivering outstanding performance, winning awards for demonstrating our values in action, and earning the chairman's club recognition for exceeding customer sales goals. I am passionate about building and maintaining strong relationships, leading and training cross-functional teams, and implementing process improvements. My specialties include customer service, soft sales, leadership, strategic planning, project management, and change management.

Nancy Gould's Current Company Details
Stratix Corporation

Stratix Corporation

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Senior Customer Success Manager @ Stratix Corporation | Process Improvement, New Business Development
Nancy Gould Work Experience Details
  • Stratix Corporation
    Senior Customer Success Manager
    Stratix Corporation Oct 2009 - Present
    Norcross, Ga, Us
    Manage a portfolio of Strategic Enterprise customers post-sales and post-onboarding through strong relationship-building, stakeholder engagement, and proactive communication acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities. I have been presented with three awards for outstanding performance focusing on our “values in action” for respecting all internal and external customers, going out of my way to please for employees in all departments, and exceptional team member. Awarded chairman’s club for outstanding customer sales performance and customer retention.
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  • Stratix Corporation
    Lead Customer Advocate
    Stratix Corporation 2009 - Jan 2011
    Norcross, Ga, Us
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  • Wachovia Bank
    Financial Center Manager
    Wachovia Bank Oct 2004 - Feb 2009
    San Francisco, California, Us
    Direct the team activities to support $140 million line of business for a large financial branch. Recruited, trained, mentored and managed a diverse team to deliver financial objectives and outstanding customer service. Developed and implemented training classes which resulted in increased customer satisfaction by 87%. Have won 10 shared success awards for outstanding sales and service and most improved team results. Served on employee development and retention teams as the project manager interacting with all levels of Management to lower employee loss to less than 6%.
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  • Williams-Sonoma, Inc.
    Asst Store Manager
    Williams-Sonoma, Inc. Oct 2000 - Oct 2004
    San Francisco, Ca, Us
    Directed key operational functions for a high end consumer market including resource scheduling for 50 associates across three shifts. Designed and implemented coaching and training programs to develop staff, improve efficiency and performance of the center which resulted in increased sales by 15%.
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  • Computer Assc, Formerly, Sterling Software, Ia, Iq
    Distribution Manager
    Computer Assc, Formerly, Sterling Software, Ia, Iq Feb 1994 - Jan 2001
    Directed software manufacturing supporting $48 million in annual revenue. Established operational policies and implemented process improvements to ensure superior quality of custom reporting software. Designed and implemented coaching and training programs to develop staff, facilitate efficiency and improve performance. Managed operational and capital expense budget exceeding $3.8 million across four locations, inventory management and compensation plans, through buyouts of IQ Software, Information Advantage and Sterling Software

Nancy Gould Skills

Process Improvement Crm Leadership Management Account Management Team Building Team Leadership Customer Service Change Management Sales Process Sales Vendor Management Customer Satisfaction Salesforce.com Project Management Strategy Training New Business Development Retail Cross Functional Team Leadership Customer Relationship Management Analytics Strategic Planning Budgets Business Process Improvement Report Writing Inventory Management Solution Selling Mobile Devices Sales Operations Saas Software As A Service Business Analysis Enterprise Software Oracle Applications Maas Program Management Strategic Partnerships Cloud Computing Product Management Business Intelligence

Nancy Gould Education Details

  • Dekalb Community College
    Dekalb Community College
    Bachelor'S Degree
  • Berkmar
    Berkmar
  • Company Programs
    Company Programs
    Business Management

Frequently Asked Questions about Nancy Gould

What company does Nancy Gould work for?

Nancy Gould works for Stratix Corporation

What is Nancy Gould's role at the current company?

Nancy Gould's current role is Senior Customer Success Manager @ Stratix Corporation | Process Improvement, New Business Development.

What is Nancy Gould's email address?

Nancy Gould's email address is ng****@****4bt.com

What is Nancy Gould's direct phone number?

Nancy Gould's direct phone number is +177023*****

What schools did Nancy Gould attend?

Nancy Gould attended Dekalb Community College, Berkmar, Company Programs.

What are some of Nancy Gould's interests?

Nancy Gould has interest in Children, Elementary School Reading, Special Needs Kids, Management Processes, Environment, Teaching Cooking Classes, Volunteering Within My Community, Creating Cookbooks For Disabled People, Walk For Life, Health.

What skills is Nancy Gould known for?

Nancy Gould has skills like Process Improvement, Crm, Leadership, Management, Account Management, Team Building, Team Leadership, Customer Service, Change Management, Sales Process, Sales, Vendor Management.

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