Nancy Grim Email & Phone Number

Bowers, Pa, Us

• Learned new skills and technologies to develop national training program. Upon completion of training, 60 new dealers added $500,000 to the bottom line.• Developed training program for new Account Success Managers that increased sales and customer engagement.• Used insight to develop innovative sales strategies to increase sales.• Work with dealers to plan and execute 2-day events for 20 to 100 customers resulting in significant sales.• Utilized CRM software to manage customer accounts and track performance metrics.• Managed customer accounts to secure customer satisfaction and repeat business.•

Independent educator teaching embroidery on a variety of brands of machines to all levels of home enthusiasts.

Bowers, Pa

• Responsible for Billing, Accounts Receivable/Accounts Payable.• Handle a variety of Human Resources tasks including payroll and employment administration.• Responsible for variety of Federal and State reports, as well as making employer tax payments.• Monthly reconciliation of bank account.

Reading, Pennsylvania Area

Responsible for daily operations of the Reading Volunteer Income Tax Assistance (VITA) site including customer service, client flow, volunteer supervision, tax return accuracy, and reporting.• Provide daily guidance to over forty volunteers on work flow, problem solving, and task completion. Ensures that clients are being served effectively.• Oversee five site coordinators working at satellite location.• Assist with training of site coordinators and tax preparation volunteers.• Complete all necessary documentation to ensure compliance with funding requirements, licensing requirements, IRS requirements, and agency quality assurance standards.• Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers and other community partners.

Reading, Pennsylvania Area

Teach various accounting courses.• Provide students an approved syllabus that includes course objectives and learning outcomes, teaching methodology, attendance policies in line with those of RACC, texts and readings, assignments and deliverables, timelines and evaluation criteria.• Use RACC’s learning management system to post syllabus, assignments and other materials and to communicate with students.• Deliver course content using a variety of teaching styles and provide interesting and engaging assignments that demonstrate the real-world applications of concepts covered.• Observe and evaluate student performance in meeting course objectives and learning outcomes through assignments, projects, discussions or examinations; provide feedback in a timely manner on student progress.

West Point, Ny

Escorted visitors around the United States Military Academy at West Point. Informed visitors about the history of West Point, as well as student life and military requirements.• Managed various sized groups from 2 to 55 people.• Communicated effectively with all visitors, even when English was not their first language. Provided historical and relevant information regarding the institution in a concise, interesting manner.

Fayetteville, Nc

Managed business website. Managed all aspects of online sales. Performed online, e-mail and social media marketing.• Increased online sales over 50% in 2010 and more than doubled in 2011.• Taught a variety of sewing classes from novice to expert. Class size ranged from 3 students to over 15.

Fayetteville, Nc

Managed the business; including all financial and human resources functions. Managed a staff of five. • Performed all financial functions for the company which included establishing and maintaining appropriate internal control safeguards.• Established marketing programs that resulted in an increase in overall sales.

Fayetteville, Nc

Worked at the direction of the Chief Financial Officer in performing various financial or budget analyses in the areas of planning, capital expenditures, investments, cash flow budgeting and acquisitions.• Administered grants.• Analyzed expenditures against budgets and report findings.• Prepared analytical reviews and reports including performance measurement and process improvement studies.

Allentown, Pennsylvania Area

Coordinated, maintained and improved the various aspects of communications and employee relations within the information technology departments across North America.• Managed IT human resources functions across divisions in US and Canada.• Developed career ladders and matrixes for IT department in North America. This included position evaluations and gap analyses.• Coordinated with Human Resources to ensure best practices for IT personnel regarding compensation, retention, and recruiting.• Revised job descriptions across all levels within the IT department. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.• Negotiated approximately salary offers and sign-on bonuses/relocation packages for both the exempt and nonexempt level within the IT department.• Promotes and maintains a positive work environment by identifying and resolving issues; maintaining consistent application of policies and procedures; recommending improved workplace practices.• Acted as accountant for IT department. Performed accounting related duties.• Coordinated and monitored capital planning and budgeting process across North America IT. Prepared budget to actual monthly reviews and quarterly outlook forecasts.• Developed and maintained appropriate IT cost center reports, including monthly analysis. Analyzed trends and made recommendations for improvements, including procedural changes.• Responsible for newsletter to communicate the happenings and achievements of the IT department in North America.• Responsible for Microsoft licensing management. Coordinated with German headquarters regarding Microsoft licensing issues. Performed licensing compliance audits.

Austin, Texas Area

dba National Heritage Insurance Company (NHIC)Solved organizational business, systems, and informational problems by gathering and analyzing requirements; designing business and system processes and improvements; and recommending system controls and protocols.• Identified and documented current state processes, future state requirements, process flows, system flows, and data flows per project methodology.• Developed process scenarios/test scripts, actively tested changes, and tracked progress during various project team testing cycles.• Understood and translated business requirements to system requirements specifications resulting in detailed design and usability plans.• Developed strong relationships with internal team, business stakeholders, and IT shared services to consistently communicate to and deliver to established commitments.• Liaison between NHIC and the Texas Department of Health Family Planning Program.• Provided quarterly presentations to Texas State Family Planning Regional Coordinating Committee and Family Planning Advisory Council.

Behtlehem, Pennsylvania

Managed the AIDSNET database and provided general administrative support to the organization.• Collected, compiled, analyzed and reported data required by funding sources to the executive director and other appropriate state and federal organizations.• Worked with the PA State Bureau of HIV/AIDS and its providers to assure proper implementation and use of computerized and/or manual data collection.• Oversaw AIDSNET pool funds and evaluated/assessed the agency’s technology equipment.• Compiled the annual report.• Created means of information dissemination (brochures, resource guides, etc.).

Cpa Certificate

Master Of Public Administration (M.P.A.)

Select Mba Courses

B.A International Studies, Minors In Spanish & Geology