Nancy Harbin Email & Phone Number

Novi, Mi And Scottsdale, Az

Gather client requirements, provide and coordinate simplified technology solutions.• 38% reduction in management resources for environmental engineering firm; moving to remote technologies; allowing expanded territory, reducing management challenges and engaging field staff.• 23% reduction in senior manager project oversight.• 200% manpower reduction to MHSAA/CCCAM scoring activity: gathered requirements, created specification and developed scoring program. • Cut reporting time by 50%, improved accuracy by 18%, and reduced training requirements.• Incorporated real-time access to scores and standings via social media and internet posting.

Livonia, Mi

#1 On-line mortgage lender.Provided cohesive and comprehensive analysis of business performance from internal and market sources. Gathered input, contributed solutions, identified and established document requirements, resolved conflicts, provided project management, identified reporting and access, supplied clients’ technical interface, managed acceptance and quality testing criteria. Provided modeling, analysis and verification; using MDX/SQL, Excel, Access, and Minitab.• 32% reduction in man-hours completing agency compliance reporting.• 15% revenue improvement by identifying client characteristics with a higher propensity to complete the mortgage process.• 70% increase in client deposits and recovered 18% sunk costs by identifying and tracking policy improvements. • 5% saving in sales cost by isolating unsuccessful marketing activity and focusing resources.• Assisted in developing and testing a unified data warehouse for agency compliant and rapid LOB focused reporting with managed client and company sensitive data access.• 6 non-compatible, proprietary, systems and data structures integrated into warehouse. • 100+ common and custom mining reports and dashboards, with controlled access, for broad customer base including HR, banking, operations, accounting and executive management.• Analysis correlating client, business and marketing attributes, actions, and outcomes. • Created warehouse specification process and field data dictionary.

Northville, Mi

Environmental risk management services for Michigan Bankers Association member banks, REITs, and property owners and investors. Created MBA’s Environmental Risk Management Program; providing ROI instruments, environmental engineering and legal services.• 20+% Consistent annual revenue increase by identifying and implementing technology.• 50% Increased report quality through accuracy and incorporating electronic data verification.• 75% cut in project time-to-completion.• 28% shaved out of project costs.• 15+% year-over-year increases in client base through referral and association marketing.

Brighton, Mi

Professional engineering services corporation. Develop marketing and sales programs for construction and environmental engineering services. Increased cross selling opportunities 28% by creating and enhancing an Access CRM customer/service database allowing account management, profitability ranking, and cross selling. • Increased sales 16% by targeting sectors under-serviced by each division. • Reduced market erosion by initiating association endorsements and network referrals. • Grew profitability by 8% after major loss of state programs through segment analysis.

Ann Arbor, Mi

Product Line Director - Desktop Software ProductsDirector of Strategic PlanningProduct Line Manager / Business AnalystDirected and developed a cohesive product family integrating multiple development sites, hardware platforms, and migration path for software families. Worked with hardware and software development to produce industry leading storage solutions.• 38% Cost reduction through common component development and support.• 17% Increase, to $4.3 million, on first year stand-alone and bundled revenues. • Three industry recognition awards. • Established new distribution methods and customer-focused development. • Enhanced brand awareness and loyalty through family appearance and migration path. Director Corporate Strategic Planning• $2.2 Million expense reduction by focusing and streamlining product lines and distribution. • 64% Increase in brand awareness through corporate identity program, and clarifying product, brand and corporate direction. • 16% Share increase following success marketing of Archive Corporation to Conner. Product Line Manager / Business Analyst• Closed 72% of all mini cartridges OEM, and 80+% government RFI/RFP/RFQ targeted opportunities. • Retained 100% of coveted major OEM and distribution accounts.• Managed business relationships with Microsoft, ATT, Compaq, HP and US government.

Master Of Business Administration (Mba), Marketing And Information Systems

Bachelor Of Business Administration (Bba), Accounting And Finance

Master Of Business Administration - Mba, Marketing