Nancy Hassert Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Canada

Hamilton

Lead Flight Attendant

Guelph, Ontario

Customer Service, banking and merchandising. Brand knowledge. Techniques and product use. Continuing Education requirements for skin care. Assisting the Front Store to support the store team. Effective communication strategies with management to implement ideas and drive service and product sales. Highly engaged in corporate profit and loss initiatives to reduce risk and loss. Ensure all health and safety controls are met and guidelines are adhered to.

Guelph

Process guests departures, arrivals, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports and related forms.Customer Service oriented: Take, cancel and change room reservations, provide information on hotel facilities and services. Provide information about services available in the community, Process wake up calls.Follow emergency and safety procedures, work with minimal supervision, Clerical duties: faxing, filing, photocopying, computer use, task planning, organizing, communication, team work, problem solving, sales and marketing, Hotel Branding by up selling.

RAIC Transport Canada Security Clearance Pass.Participate in Pre-Flight briefings: weather, altitudes, routes, emergency procedures, emergency equipment, crew coordinations, service expectationsPre-Flight safety: ensure all emergency equipment is serviceable.Constant “situational awareness” conducting cabin inspections every 5-10 minutesTrained in Emergency & Safety procedures, CPR, First Aid & Fire SafetyWelcomed passengers during boarding, conducted in-flight safety announcementsProvide personal services to ensure the safety & comfort of airline passengers during flightVerify tickets, service of food and beveragesAnnounce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life preservesAnswer passengers’ questions about: flights, aircraft, weather, travel routes, services, arrival times and schedulesAssist passengers in placing carry-on-luggage in overhead compartments, or under seat storageGuide passengers while entering or disembarking the aircraft, assisted in emergency and non-emergency situationsAssisted in cabin cleaning, Conducted cabin checks every 5-10 minutes

Guelph

-Strategic Consulting, including business plan & sales strategy development.-Inventory Control: Receiving, Returns, Merchandising, Loss Prevention-Recruiting, Training & Development, Staff Reviews, Staff Disciplinary procedures (HR)-Customer Service & Customer Service Training techniques for staff -Monitor and coach staff selling techniques: personal metrics, store averages etc-Setting up Campaign's , set plan-o-grams-Risk Management Training, Safety checks monthly-Payroll-Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and back pain