Customer service representative in call center contracted with a major national wireless service provider. First contact for wireless customers, providing information, assistance in resolving issues, audit of accounts to ensure appropriate service levels, dispute resolution, equipment orders & activations, level I technical support.

Temporary appointment: front line cashier in retail store.

Completed courses in the medical administration field: Medical Transcription I & II, Medical Coding, Medical Office Computer Systems, Medical Records & Insurance, Comprehensive Medical Terminology. Certificate in Medical Coding.

24-hour homecare for bed-bound terminal patient, including personal care, meal preparation, medication monitoring and administration, vital signs, light housekeeping.

Full-time caregiver for my mother, who is 90 years old and bed-bound, and can not be left alone. All personal care, meds, vitals monitoring, housekeeping, financials, shopping and food prep.

Many positions within this organization. HMO claims data entry, claims processor. Administrative assistant at various levels throughout the organization: AA2 in Underwriting, AA2 in Main Surgery, AA2 in Anesthesiology, AA3 in Materials Management, AA4 in Product Management. Unit secretary in various departments at hospitals. Proposal Development Specialist for RFPs, Proposal Writer, licensed life-health-accident-HMO insurance agent. MMIS Specialist at corporate level: database management, corporate office supplies buyer.