Nancy Hudson

Nancy Hudson Email and Phone Number

Service Management Lead at General Dynamics Information Technology @ General Dynamics Information Technology
Nancy Hudson's Location
Manassas, Virginia, United States, United States
Nancy Hudson's Contact Details
About Nancy Hudson

Key Skills and StrengthsExperienced professional with strong leadership and relationship-building expertise; excellent client and project management skills; action-oriented with a strong ability to communicate effectively with executive, business, and technical audiences. TS/SCI w/CI Poly cleared.• Motivated self-starter, able to work well independently and in collaboration with others including team members and various levels of management• Effective research skills, including an ability to extract, compile and analyze information from reports and a multitude of other sources. • Possess a talent to understand, learn, with demonstrated capability to communicate with others at varying levels of an organization. • Proven ability to work efficiently, timely, and effectively under pressure. • Extensive experience providing business process solutions that enhance productivity, improve quality and drive business performance. • Ability to communicate effectively with technical teams and the business community to deliver desired results. • Skilled in Microsoft Windows and Office products (Project, Excel, Word, PowerPoint, OneNote, Visio, and Publisher). • Trusted to handle confidential information appropriately and ethically. • Structured, yet able to remain flexible and adaptable to changing business objectives and goals.

Nancy Hudson's Current Company Details
General Dynamics Information Technology

General Dynamics Information Technology

View
Service Management Lead at General Dynamics Information Technology
Nancy Hudson Work Experience Details
  • General Dynamics Information Technology
    Service Management Lead
    General Dynamics Information Technology Jan 2023 - Present
    Falls Church, Virginia, Us
    View
  • General Dynamics Information Technology
    Senior Business Process Analyst
    General Dynamics Information Technology Feb 2022 - Mar 2023
    Falls Church, Virginia, Us
    View
  • General Dynamics Information Technology
    Project Manager, Program Analyst Senior
    General Dynamics Information Technology Aug 2017 - Mar 2023
    Falls Church, Virginia, Us
    View
  • Dxc Technology
    Project Manager And Business Analyst
    Dxc Technology Apr 2017 - Jul 2017
    Ashburn, Virginia, Us
     Project Management work for Defense Manpower Data Center (DMDC) software releases and system builds for multiple teams including but not limited to Common Access Card (CAC) infrastructure, Real-time Automated Personnel Identification System (RAPIDS) infrastructure, CAC Central Issuance Facility (CIF) and CAC PIN Reset (CPR) teams.  Responsible for the full lifecycle of project management from initiation, planning, execution, monitoring, control, and closure.  Managed project and client expectations from initial scope through development to final deliverables.  Supporting the successful completion of building, testing, and deployment of software products and features from test, model and production environments.  Liaison between government customer, program and technical personnel to ensure a mutual understanding of project, processes, and reporting.  Interfaced directly with the client on a daily basis to include weekly status updates and project reporting.  Daily use of Microsoft Project to create new and manage existing projects.  Create project plans, status reports, dashboards, presentations, and final deliverables for management and government clients.  Coordinated with multiple internal and external teams supporting DMDC to accomplish on time and within budget delivery of software releases and system builds.  Built relationships between IT department and business units and partners to secure business applications and data.  Facilitate weekly and monthly meeting with clients, internal and external teams to discuss project status and have an open discussion on potential solutions for any risks and issues we may be experiencing.  Perform business analysis and business case reviews for risk management strategies.  Communicated regularly with executive management on project status, engagement goals and objectives, and significant issues.
    View
  • Hewlett Packard Enterprise
    Project Management And Business Analyst
    Hewlett Packard Enterprise Aug 2016 - Apr 2017
    Houston, Texas, Us
    View
  • Hewlett Packard Enterprise
    Business Analyst – Spartans Program
    Hewlett Packard Enterprise May 2015 - Jul 2016
    Houston, Texas, Us
     The Spartans Program is a change management program designed to drive the sales culture in the company. Developed worldwide program reporting for the Spartans Program, using SLDC (systems development life cycle) processes to design, implement and maintain relevant reporting for the program. These metrics and reports were prepared for Vice Presidents, Sales Executives and the full sales management chain.  Liaison between business, program and technical personnel to ensure a mutual understanding of processes and reporting.  Provided input into developing and modifying systems to meet program needs and develop business specifications to support these modifications.  Work closely with development team to create processes to produce program reporting.  Create weekly program reporting that was distrusted and used by a worldwide audience to communicate program completion rates. Utilize Enterprise Services Human Resource data to create program target lists based on input from business groups and vice presidents.  Maintain an overall program target list of employees who were targeted to complete specific certification levels.  Monitoring the completion rates of teams to ensure efficiency in program processes, create reports and communicate the results to Senior Vice Presidents and Vice Presidents monthly.  Analyze internal client business requirements and process through document analysis, interviews, workshop, and workflow analysis.  Daily usage of Microsoft Excel pivot tables, creating lookup tables to provide customized views for program reporting. Worked closely with Human Resource Vice Presidents and business partners, to ensure the correct employees had access to the program reporting data.  Created and manage the public distribution list for all human resource business partners and program liaisons with permissions to distribute program reporting.
    View
  • Hewlett Packard Enterprise
    Resource Manager
    Hewlett Packard Enterprise Dec 2013 - May 2015
    Houston, Texas, Us
     Established and maintained relationships with business and functional leaders within the account and greater HP. Execute and contribute to the development of Taleo staffing request. Served as an account resource to business leaders and the human resource community, ensuring the effective execution of hiring plans. Evaluates relevant process improvement proposals from within the business and determine how to best apply within the account. Contribute to developing workforce plans that align with business needs and contractual agreements.  Monitors business progress against the execution of workforce plans to ensure that plans align with corporate principles. Create and communicate solutions to account management and business leaders. Collaborate with Account Executive, Account Managers, and leaders to develop forecasts for use in workforce plans, contract proposals and day to day operations.  Work account wide with Account Executive, Account Managers, Program and Project Managers on projects that support effective workforce planning throughout the lifecycle of the account and individual contracts.  Actively participate in proposals and new business development practices. Supervised the HP staffing process from beginning to end, provided hiring managers with current internal HP available staffing resumes, matching resource needs, and available staffing to help reduce the overall non-billable time for HP. Use of current business knowledge and subject matter expertise to help drive process improvement and innovation within the account. Analyzes employees and financial data to summarize findings, draw conclusions, and make recommendations to Account Managers and Account Executive to drive down costs and eliminate single points of failure within contracts and the account.  Run compliance reporting for CATW (timecard system), training, and recognition usage to ensure the account maintained a high compliance average.
    View
  • Hp
    Business Relations Supervisor, Service Desk
    Hp Sep 2011 - Dec 2013
    Palo Alto, Ca, Us
     Call center supervisor for HP under the NMCI Continuity of Services Contract (CoSC). Managed a team that provided information technology services to US Sailors, Marines and DOD employees. Managed the new hire team for the Norfolk service desk, from 30 to 65 individual contributors. Maintained operational excellence by monitoring and ensuring team goals and key contractual commitments were met daily (e.g. SLAs, service delivery goals, costs/budget, CATW (timecard system), payroll time reporting and general human resource case handling). Lead project manager in Norfolk for multiple Average Handle Time projects which reduced handling time for the Norfolk service desk handle time by 3 minutes in six months, and decreasing another 2 minutes’ enterprise-wide. Reduced 22 full-time employees in a six-month period, which resulted in savings without decreasing customer satisfaction, quality score or resolution rates. NMCI Service Desk Military Detachment team liaison, responsible for working with the Department of the Navy chiefs, and navy personnel working within CoSC. Served as a point of escalation for employees and customers. Worked as Training Liaison supporting the HP Enterprise training team. Assisted in the new hire and other group training activities.  Norfolk Moral Committee lead responsible for planning, implementing staff activities that increased morale and provided different groups the opportunity to interact with peers from across the service desk, remote desktop manager, request operations center and service request management. Coached and mentored employees. Managed FPR ((Focal Point Review) yearly employee review)) process for HP employees to provide a rating for each individual performer.
    View
  • Hp
    Quality Assurance Analyst, Service Desk
    Hp Jun 2008 - Oct 2011
    Palo Alto, Ca, Us
     Service Desk Quality Assurance Analyst for the NMCI (Navy Marine Corps Intranet).  Within two weeks of remote training, I was able to move into the call center Quality Assurance role without on-site direct supervision. Took the initiative and traveled to 2 separate locations on my own time, and was the first to identify the great gap between the training programs at each site.  Due to my recommendation, the Enterprise Training Team was created to provide uniform training to all service desk new hires, across all 3 locations Norfolk, VA, Boise, ID, and San Diego, CA.  Worked as part of a larger organization, that was managed remotely by teams in Boise, ID, and Plano, TX.  Responsibilities included but not limited to: reviewing phone calls, scoring the agent on their ability to follow documented process’s, documentation and existing customer service guidelines.  Processed quality reviews for all three call centers located in San Diego, CA, Boise, ID and Norfolk, VA.  Due to coaching and training session, I held among the service desk employees, I was able to Increase the overall quality scores from 92% to over 96% in 5 months.  I earned my (LSS (Lean Six Sigma) Green Belt by participating in projects that focused on reducing AHT (average handle time).
    View
  • Electronic Data Systems
    Technical Solution Representative Iii
    Electronic Data Systems May 2008 - Jul 2009
    West Hartford, Us
     Inbound phone support agent for Navy Marine Corps Intranet (NMCI) contract provided technical support through direct contact with users for the network.  Created tickets, and documented all actions taken during a call including troubleshooting steps, resolution or escalation for further support. Provided technical support including but not limited to NMCI network hardware, Navy legacy application, Microsoft Operating systems 2000/XP, Microsoft Office Professional package, network troubleshooting, Remote Access Service, Network, and Desktop Printer troubleshooting, and Blackberry support, etc. Worked with NNPI (Naval Nuclear Propulsion Information), NCIS (Naval Criminal Investigative Service), Navy and USMC (United States Marine Corps). Processed Voicemail and Email tickets and procedures from USMC and USN users.
    View

Nancy Hudson Skills

Team Leadership Management Networking Program Management Active Directory Sharepoint System Administration Leadership Process Improvement Business Analysis It Service Management Customer Service Recruiting Human Resources It Management Outsourcing Microsoft Word Microsoft Excel Hiring Temporary Placement Outlook Powerpoint Workforce Planning Reporting And Analysis Excel Dashboards Mail Merge Ssis Troubleshooting Business Process Improvement

Frequently Asked Questions about Nancy Hudson

What company does Nancy Hudson work for?

Nancy Hudson works for General Dynamics Information Technology

What is Nancy Hudson's role at the current company?

Nancy Hudson's current role is Service Management Lead at General Dynamics Information Technology.

What is Nancy Hudson's email address?

Nancy Hudson's email address is na****@****dit.com

What is Nancy Hudson's direct phone number?

Nancy Hudson's direct phone number is +151256*****

What are some of Nancy Hudson's interests?

Nancy Hudson has interest in Children, Civil Rights And Social Action, Environment, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Nancy Hudson known for?

Nancy Hudson has skills like Team Leadership, Management, Networking, Program Management, Active Directory, Sharepoint, System Administration, Leadership, Process Improvement, Business Analysis, It Service Management, Customer Service.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.