Nancy Jackson Email & Phone Number

Piscataway Township, Nj, Us

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Appointment request ( state appointments, producer requests/terms, opening writing companies. Commission changes in Legacy Ace systems, confirming commissions rates for Legacy Ace agency codes, processing cancel and uses for Legacy Ace as well as resulting agency mapping changes, database error reports, stamp orders for Massachussetts auto, New Legacy Ace agency codes in Producer Management Systems (PMS) including for CISA and CCC, PMS code closures, PMS code maintenance (change contact information)

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● Appointment requests (state appointments, producer requests/terms, opening writing companies)● Commission changes in Legacy Ace systems● Confirmed commission rates for Legacy Ace agency codes● Processed cancel and uses for Legacy Ace as well as resulting agency mapping changes ● DBerror reports● Stamped orders for Massachusetts auto● Managed New Legacy Ace agency codes in Producer Management System (PMS) including for CISA and CCCManaged PMS code closures● Managed PMS code maintenance (change contact information)● Managed overflow work from the Sales Practice Associate● Planned and managed logistics, materials, guest lists, invitations etc for:● East and West Cornerstone Meetings● Yearlong agency education programs which include approximately 45 webcasts and 12 in person sessions (CAPI, producer schools, Producer Recruiting & Development School, Client Management School)● On-going agency training and new product/appetite training● 2 in person Agency Council meetings● Agency Task Force: Managed list of agents by specialty

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● Responsible for financial transactions and wiring transactions.● Processed loss and expense payments in the corresponding financial systems.● Assisted with training new employees on departmental workflows, policies and procedures.● Exhibit strong telephone and interpersonal skills for both internal and external customer contact.● Assisted Line of Business Claims Examiners, providing administrative and technical support● Electronically attaching claim documents to corresponding claim files● Opened and closed electronic and hard copy claim files● Processed Financial transactions: loss and expense payments, stop payments and voids at the direction of the Claims staff● Assigned Line of Business claims to the appropriate claim handler● Created and mailing correspondence● Entered and validated information into various Claims systems● Maintained Claim Operations Service Level Agreements (e.g. timelines)● Provided support as a Subject Matter Expert, assist with projects as needed● Provided needed support throughout the Claim Operations Department

Boston, Ma, Us

• Managed insurance and automobile claims and demonstrated a prodigious knowledge of claims processing as well as a substantial understanding of insurance products• Quickly analyzed claims-related customer data• Investigates, evaluates, negotiates and resolves claims of moderate to high complexity through effective research, negotiation and interaction with insureds and claimants in accordance to established claims procedures and state regulations.• Demonstrated solid internal and external communication abilities when customer service issues arise.• Obtained and maintained essential information to process non-routine accident cases or personal property losses.• Handled a full range of cases, or cases which require special knowledge (such as salvage).• Obtained information about accidents or personal property losses from customers and claimants through telephone and written reports.• Oversaw daily policy claims issues.• Administered daily office activities and agent operations.• Ensured that quality standards were upheld.• Established data entry procedures for agents.• Worked to resolve internal and external service and performance issues• Monitored insurance and disability claims.• Established claims processing standards.• Developed coding procedures to ensure proper filing procedures.• Provided necessary support for more complex claim’s issues.• Assisted with periodic investigations of questionable claims.• Prepared monthly reports of all claim’s activities.• Reviewed claims procedures.• Performed internal audits as requested by management.• Arranged appraisals, review appraisal reports, communicate with customers, claimants, TLC shops, attorneys, and repair shops, etc.• Secured title or other documentation required to sell vehicles for salvage.• Recognized potential subrogation cases, prepare cases for subrogation, and refer these cases to Centralized Subrogation Units.

Diploma, Business Administration And Management, General

Education record