Expertise: team builder | collaborator | leader | purpose-driven strategy | multi-unit/omni retail | seamless channel integration | data driven | gift registry | strategic partnerships | multi-channel customer service | contact resolution | social responsibility | brand/marketing | digital/virtual experiencesI am a senior CX executive and results-driven leader with extensive experience serving a Fortune 500 retail company. With more than 20 years in the retail CX space, I am a professional consumer at heart. Passionately connected to the customer’s journey, I believe the path must inspire and delight to drive repeat. With demonstrable success leading the creation, innovation and digital integration of omni experiences, differentiation and clearly defined core values are what drive today’s consumer to loyalty and true brand love.
Listed skills include Retail, Blogging, Merchandising, Customer Service, and 20 others.