Nancy Jay Email & Phone Number

Greater Detroit Area

Assist business owners in creating an effective roadmap for their business direction. Set and prioritize goals and strategies to assist in meeting objectives. Makes sense of accountability. Consults companies with brand management. Provides solutions for business growth and process improvements. Seeks additional business opportunities for clients. Consults on continuous marketing solutions (including digital, event marketing and business-to-business). Sets up start-up companies with… Show more Assist business owners in creating an effective roadmap for their business direction. Set and prioritize goals and strategies to assist in meeting objectives. Makes sense of accountability. Consults companies with brand management. Provides solutions for business growth and process improvements. Seeks additional business opportunities for clients. Consults on continuous marketing solutions (including digital, event marketing and business-to-business). Sets up start-up companies with operational systems to track performance. In 2022, successfully assisted an organization with a property investment which resulted in over a 50% ROI within four months. Show less

Dearborn, Mi

Support all formal and informal communication of Retail Network department policies and procedures including training of new team members and field personnel. Assist in the development and execution of policy and procedure documentation, training and process execution. Provide recommendations to revise new policies and procedures. Enhance processes for team for various transactions. Implement technological & functional solutions adding value to the business.

Dearborn, Mi

Provided franchising related support to the Ford and Lincoln Dealership Network and Regional Offices. Responsible to evaluate, develop, process and execute all franchising transactions involving Sales & Service Agreements. Including Appointments, amendments, nominee successor designations, Letters of Understanding, etc.

Allen Park, Mi

Responsible for three key roles: Owner Relations, Customer Satisfaction and Operations. Supervisor for the Customer Relations Analyst supporting: Caribbean, Central America and Puerto Rico/Virgin islands markets. Business Owner of call center for Middle East. Worked virtually with global teams for ongoing operations. Successfully relocated call center from Middle East to Dearborn, MI (2013) which resulted a significant cost savings and increased service levels. Established and adjusted… Show more Responsible for three key roles: Owner Relations, Customer Satisfaction and Operations. Supervisor for the Customer Relations Analyst supporting: Caribbean, Central America and Puerto Rico/Virgin islands markets. Business Owner of call center for Middle East. Worked virtually with global teams for ongoing operations. Successfully relocated call center from Middle East to Dearborn, MI (2013) which resulted a significant cost savings and increased service levels. Established and adjusted business rules for customer handling. Business owner of $2M Middle East Roadside Assistance Program. Revised Operations process program approvals. Show less

Allen Park, Mi

Consultant to dealerships by working together on the development and implementation of their business plans. Worked closely with Dealers and dealership personnel to ensure a positive customer experience through the life cycle of their vehicle. Conducted a variety of activities including implementation and development of marketing initiatives, customer retention, product displays, financial analysis, and training. Rotated to five (5) different zones during assignment including: Metro Detroit… Show more Consultant to dealerships by working together on the development and implementation of their business plans. Worked closely with Dealers and dealership personnel to ensure a positive customer experience through the life cycle of their vehicle. Conducted a variety of activities including implementation and development of marketing initiatives, customer retention, product displays, financial analysis, and training. Rotated to five (5) different zones during assignment including: Metro Detroit and Grand Rapids. Show less

Allen Park, Mi

Managed 60+ Ford and Lincoln/Mercury dealerships' Parts, Service and Body Shop Departments by achieving market share growth and profitability. Evaluated fixed operations performance with Dealers; identifying where improvements are needed to maximize profit. Ranked top 10 in 2004 Summer NADA Survey.

Dearborn, Mi

Selected as FCG Business Associate. Program develops candidates to in Marketing Sales & Service to perform as a key role of Ford Motor Company's dealer network operations. Including: Retail sales strategy, vehicle ordering, purchase process, business management and financial analysis. Program provided a strong network of business professionals within Ford Motor Company and the automotive industry.

Master Of Business Administration (M.B.A.), Strategic Management

Bachelor Of Arts (B.A.), Organizational Communication And Theatre

Activities and Societies: Delta Gamma