Manage team responsible for 3rd Party, Internal Asset and Dealer Returns.Worked with all warehouses within Ricoh plus Dealers to ensure timely returns to remarkerters.Worked with 3PL leasing partners and internal leasing teams to choose out leases. Responsible for development of KPIs fire the team and cross-training. Development of Supervisor.

Manage Data Integrity team. Team, of 11, consists of SME's having various backgrounds within the organization. Primarily focused on working AR Recon for major accounts. Additionally, the team handles special projects the company deems necessary, and review process documents to ensure all steps necessary for customer data integrity are met.

Manager of 2 teams to aid in the support of our Sales teams. SOS Desk team responsibile for ownership of Sales support through Service tickets, email and telephone with regard to their orders and their customers' needs. SOS Leads will assit Sales for large order implementations. Tracking and communication key from inital contact through delivery.

Responsible for all aspects of the Sales Order Processing department with a team of 25 direct reports and 15 sales order processorsConsistently maintained low revenue carry over due to effectively installing and invoicing monthly ordersPrepared order processing teams and contract set up for the implementation of the Oracle System, set up as a power user to trouble shoot problemsDirectly involved in conversion plans and activitiesOrganized training for support staffModified current processes and created additional processes to adapt to the change of systemsMaintained a consistent open communication with field sales and management in order to track monthly revenueApplied excellent analytical skills to find a root cause of an issue and develop processes to eliminate reoccurring issuesManaged a returns process which provided annual financial gains and an increase in positive customer perceptionKept complete attendance records and personnel files for 40 employees Managed and approved payroll and commissionsCompleted and approved employee score cards and performance reviewsProvided employees with an open door policy and assisted with any human resource issuesConsistently exceeded goals or targets set by corporateAble to recognize strengths in individuals and delegate tasks accordingly Supervisor of Contracts and Supplies (Aftermarket)Responsible for establishing targets and goals for 15 direct reportsAnalyzing and solving customer support situationsTraining new hiresDeveloped schedules and performance requirementsReviewed customer accounts and upgraded maintenance agreements which provided higher customer satisfaction results and increased revenueEnsured new and renewal contracts were processed in a timely mannerManaged country-wide meter collections which included calling and faxing requests to customers

Responsible for managing approximately 30 persons in Order billing and contract set-up. Communicate and work directly with Senior Management, Sales and Warehouse to ensure customer receives equipment, services and invoicing in a timely manner. Coaching others and training others to move ahead.

Copi-Quik a dealer company purchased by Ricoh) Handled administrative duties for the sales team and in-house legal counselResponsible for assisting lease partners with accounting questionsReviewed paperwork for accuracy and processed equipment ordersAssisted service dispatch with scheduling of maintenance callsWorked with customers as a contract administratorProcessed all transactions including accounts receivable, accounts payable and invoicing for in-house lease company Database trainer Inventory control, delivery and pick up schedule managementProcessed terminations of contracts and leases