1) Act as a frontline interface with Vodafone UK Customers.2) Respond to customers over the phone and resolving their inquiries.3) Facilitate and provide a Vodafone global customer service standard2) Own and manage the client relationship, resolving calls efficiently and effectively. 3) Ensure service level agreements are met and maintained.4) Work as part of a team to ensure offering world-class Customer Service at all times.6) Communicate positively with all involved… Show more 1) Act as a frontline interface with Vodafone UK Customers.2) Respond to customers over the phone and resolving their inquiries.3) Facilitate and provide a Vodafone global customer service standard2) Own and manage the client relationship, resolving calls efficiently and effectively. 3) Ensure service level agreements are met and maintained.4) Work as part of a team to ensure offering world-class Customer Service at all times.6) Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service7) Meeting service level in handling all transactions measured through productivity reports Show less

1) Responsible for preparing and submitting hospital based physicians' claims with the accurate patients' personal and medical data according to rules & regulations of various insurance companies under maintaining confidentiality of all information to third party insurance companies.2) Monitor claims to assure accuracy.3) Follow-up with insurance companies on unpaid claims until they are paid by handling any rejected claims with the compatible way.4) Keep updated on all third party… Show more 1) Responsible for preparing and submitting hospital based physicians' claims with the accurate patients' personal and medical data according to rules & regulations of various insurance companies under maintaining confidentiality of all information to third party insurance companies.2) Monitor claims to assure accuracy.3) Follow-up with insurance companies on unpaid claims until they are paid by handling any rejected claims with the compatible way.4) Keep updated on all third party billing requirements and changes for insurance types within their area of responsibility.5) Complete work within authorized time to achieve objective standards. 6) Running reports to operation manager as needed.7) Coordinate department activities and special projects to ensure quality and meet timetables.8) Training my team on any phase of the medical billing process. Show less

Traveled to the USA as a part of the company training program to be more familiar with the company's billing system and the insurance system there.

1) Providing support to the team in planning and coordination matters.2) Following up Plan implementation and reporting diversions from plan.3) Producing minutes for meetings and updating plans according to action points agreed.4) Updating the project Plan and communicating changes to program Manager and relevant team members.5) Searching via internet some topics that had been published in Cilantro’s Newsletter