Nancy Kaub Email & Phone Number

Greater Denver Area

Brownstein Hyatt Farber Schreck LLC March 2011 – PresentDenver, Colorado• IT Support Specialisto Provide support to attorneys and staff for applications and hardwareo Respond within agreed time limits to email and telephone requests for assistanceo Work with users, either face to face or by remote connection, to help resolve issues and provide trainingo Document all calls with detailed solutions in ticketing systemo Work continuously on a task until completion or referralo Prioritize and manage many open tickets at one time;o Troubleshoot system and network problems and assist with diagnosis and solution of problemso Establish good working relationships with userso Test and evaluate new technologies and support the rollout of new applications

2009Administer and oversee network design, implementation, organization, and troubleshootingWork with IT Manager to develop, implement, and maintain network infrastructure, security, and disaster recoveryWork with IT team to develop and maintain technical procedures, documentation and operational instructionsAct as liaison between user groups and the IT department to communicate problems and possible solutionsResearch new technologies and procedures to meet the needs of usersConfigure and test in-house or vendor developed software and software upgrades for user requirements, and document and research errors or discrepancies for correctionsCreate desktop environment for users, including software integration, imaging and distribution of machinesCoordinate work for upgrades or replacements of hardware and softwareAssistant System Administrator 2003 - 2005Technical support for users in non-routine hardware and software problemsRespond to help desk escalations in-person and provide on-going desktop technical support by troubleshooting and resolving desktop problemsProvide training to new users and user groups for application software, firm policies and proceduresOversee work of technical support staff in managing network hardware and softwareAssist and provide instruction regarding assigned duties to team members for maintenance, troubleshooting and repairsProvide training to other technical support team members on how to identify and prevent problems

Ba, Computer Information Systems

Completed required basic coursework in preparation for

Education record

Training for specific computer and network