- Epic 2012, 2014, 2017, 2018 and current.Certified:- Ambulatory Curriculum- Ambulatory- Healthy Planet- Care Everywhere- Dorothy & Comfort (Home Health & Hospice)Applications:- Ambulatory- Healthy Planet- Compass Rose- Dorothy & Comfort (Home Health & Hospice)- Research- Phoenix Transplant- Specialty Pharmacy- Grand Central ADT/Prelude- Cadence- Resolute Professional Billing- Resolute Hospital Billing- Dragon Medical ONE- TED- Clinical Administration (TEXT)- Former IT Trainer- Promoted to Ambulatory/Healthy Planet Instructional Designer.- Training and supporting super users and end users for Go-Lives and Rocket Go-Lives- Training in-class and providing remote training via WebEx.- Actively creating and updating curriculum/training materials.- Collaborating with Instructional Designers, Analysts and SMEs on a weekly basis/team meetings and projects.- Building Security Unblocking Request Reports.- Transcribing meeting minutes during staff meetings.- Supporting Access and Revenue and Ambulatory Go-Lives. Provide Thrive Sessions post Go-live.- Manned appointment conversion/pre-backloading.- Classroom management.- MST Build.- Manage Service Now Tickets.- UNC Health mentor for new/onboarding employee.- Involved with Discovery Visits and Operational Dresscode Rehearsals.

Epic 2012 (Dimensions / Epic Care)Assisted with pre-backloading prior to Go-Live.Supported Front Desk Registrars and Schedulers at the Radiology and Oncology Clinic with Go-Live.Supported both Cadence and ADT/Prelude workflows.

OneCare Epic Cadence Credentialed Trainer.Wave 1: Trained and supported 30 super users and 30 end users for Alegent Creighton Health. Developed lesson plans, tip sheets, tent cards, PowerPoint slides and extra curriculum.Provided end user support at HVS Cardiology, Dermatology, and Primary Care Clinics for Go-Live. In addition, resolved Cadence Remedy tickets during Go-Live.Wave 2:Creighton Clinics

- Epic 2012- Taught a classroom size from 1-50 End Users and Super Users, which consists of Schegistrars, Front Desk Registrars, Patient Services Representatives, Medical Assistants, Clinical Nurses, PC Technicians, Information System Analysts, Application Coordinators, Coordinators, Supervisors, Managers, and Director- Taught lessons in Schegistrar 100, Schegistrar 101A and B, Front Desk 200, Supervisor 300, Provider Template Build, In Basket, On Base, MyChart and Just-In-Time training, for outpatient and inpatient - Trained the outpatient (clinics) new employees every two weeks- Trained both Overlake's clinic and hospital staffs- Collaborated with the Principal Trainer, Application Coordinators, Epic, Cadence Trainers, Subject Matter Experts and Supervisors with building Cadence lesson plans, tips and tricks, quick start guides, parking lot, powerpoint presentations, extra training curriculums and used Learning Management System for e-learning and managing classroom attendance and completion of EUPAs.- Tested End Users and Super Users with the End User Proficiency Assessment (EUPA)- Supported End Users and Super Users with the Schedule Appointment Conversion for both clinic and hospital- Facilitated with " The Art of Being a Super User" to the hospital's OHMC super users with exercises from Epic- Provided elbow-to-elbow support at the primary care clinics, urgent care clinics, senior health clinics, cardiology / pulmonary department, neurosurgery department, Infusion clinic, radiology oncology, medical oncology, and all the OMC clinics (outpatient) for the February 1st Go-Live. I provided support for OHMC hospital's (inpatient) centralized scheduling department, women's clinic, radiology, nutrition, weight loss clinic, surgery schedulers, psychology, imaging and main admitting for the May 1st Go-Live.

- Epic 2010- Classroom size 1-12- Provides Instructor EPIC ADT/Prelude, Cadence (HOD Scheduling), Resolute (Copay/Enterprise Payment) Training to all identified end users in preparation of the electronic health record. - Collaborates with Principal Trainer, super users and credentialed trainers to determine training needs and objectives specific to the electronic health record application including:o Planning and Scheduling activities in collaboration with the Epic ADT/Prelude, Cadence (HOD Scheduling), Resolute (Copay/Enterprise Payment) build and training teams- Provides problem resolution and end user support working with Principal Trainers, Credentialed Trainers, Super Users, Epic Analysts, Clinical Educators, Directors, Subject Matter Experts (SME), and Epic to facilitate problem resolution.- Assists in the development, validation, building, and testing of the EPIC ADT/Prelude, Cadence (HOD Scheduling), Resolute (Copay/Enterprise Payment) training environments. - Documentations any end-user questions, system issues, or other topics related to training delivery or content to EPIC ADT/Prelude VMC Principal Trainer and ADT/Prelude Analyst- Coordinates with other trainers to align VMC course build and documentation with the Epic Model standards.- Understands EPIC ADT/Prelude, Cadence (HOD Scheduling), Resolute (Copay/Enterprise Payment) workflow processes and ensures alignment with the workflows within the system and the training content.- Assisted / trained VMC Registrars hospital's preload soft Go-Live support.- Trained Epic Consultants / Tutors on ADT/Prelude workflow, tips & tricks, quick start guides, patient movement scenarios, hospital parking lot QAs, provided assessments prior to Go-Live and used Healthstream.- Provided elbow support during Go-Live to Birth Center Registrars, HUCs, Patient Access Registrars, Auth/Cert Verifiers, ED Registrars, Environmental Services, Bed Planners, Infusion, MFM, Volunteers, Financial Advocates, and Lab Support.

- Epic 2010- Provides Instructor EPIC ADT/Prelude Training to all identified end users in preparation of the electronic health record. - Collaborates with Principal Trainers and super users to determine training needs and objectives specific to the electronic health record application including:o Planning and Scheduling activities in collaboration with the Epic ADT/Prelude build and training teams- Provides problem resolution and end user support working with Super Users, Epic Analysts, Clinical Educators, Directors, Help Desk Support, Subject Matter Experts, and vendor technical support to facilitate problem resolution.- Assists in the development, validation, building, and testing of the EPIC ADT/Prelude training environments. - Documentations any end-user questions, system issues, or other topics related to training delivery or content to EPIC ADT/Prelude YRMC Principal Trainer and ADT/Prelude Analyst- Coordinates with other trainers to align YRMC course build and documentation with the Epic Model standards.- Understands EPIC ADT/Prelude workflow processes and ensures alignment with the workflows within the system and the training content.- ASAP Emergency Department Specialist o Provided Elbow Support during Go Live for Patient Access, Emergency Registration, Business Associates, and Providers- Assisted in Skills Lab Training Workshop for Facility Staffo Training, Operating and Troubleshooting Computer Workstations- Epic Electronic Signature Station (E-Sig), Scanning Documentation, Picture Taking and Uploading, and Bar Code Scanning- Assisted with Help Desk/Command Center Supporto Provided One on One Call Center Assistance

Recruited, scheduled, customer service, data entry, and organized programs.

Used Sunrise Clinical Manager and MS Excel.

Assisted students with financial aid requirements and processed FA loans.