Nancy Khalil Email & Phone Number

Strategy &Performance/ Training &Capacity Building

United Arab Emirates

• Preparing and developing strategic document and operational plans of Ministry and set related KPIs and targets in collaboration with concerned departments and provide the necessary support, linking the strategy with government directives, consideration and budget. • Managing implementation of the project management system (PMP) and its framework at the level of the operational plan to ensure the effectiveness, and support decision making. • Developing and implementing risk management system and alternative scenarios related to ministry strategic and operational plans. • Reviewing and auditing performance results to ensure the required level of corporate performance is met and preparing the necessary periodic analytical reports using data and statistics tools . • Conducting performance review meetings at all departments and units level, to follow up on progress of implementation strategic and operational plans, and preventive and corrective actions related to the results improvement. • Preparing studies related to strategy and performance. • Developing procedures and processes manual for strategy and performance. • Conducting workshops in strategic planning and performance management, to enhance the level of maturity and awareness of strategy. • Implementing the requirements of excellence criteria in line with strategy and corporate performance. • Providing the consultation on departments functions, organizational structures and all aspects related to corporate development.

Sudan

- Cooperate with other Ministry departments to ensure that the services provided by the planning function are properly and efficiently serving the Ministry. - Direct and manage activities of The Ministry Strategic Planning function, such as developing and recommending budgets and long-range plans to the Director, Institutional Analysis & Planning in Coordination with the concerned departments.- Develop and manage, in consultation with other Ministry Departments, the process for providing data support for policy formulation and planning decisions.- Collaborate with the Director in working with senior administration and departments to develop and implement planning measurement standards, and operational indicators and in providing regular reports to Senior Leadership and the Board on status of strategic planning progress and strategic initiatives.- Conduct annual and ongoing environmental scan updates as needed. Prepares forecasts and risk analyses, as needed.- Cooperate with other ministry divisions to ensure quality assurances processes are properly and efficiently serving the ministry. Contributes to the development, implementation and evaluation of policies, procedures and guidelines related to quality assurance processes.- Attract and retains staff by developing and implementing recruitment and selection strategies, providing orientation to staff, and ensuring a stimulating work environment. - Supervise and provide leadership to staff by coaching, guiding and modeling key behaviors/strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues.

Abu Dhabi, Uae

Preparing the strategic and operational plans of the ministry in coordination with departments and units, and build in the approved plans in “adaa 2.0” system. Designing and developing the operational and strategic key performance indicators, and set their targets in coordination with departments and units. Reviewing the strategic and operational plans on an annual basis in coordination with departments and units. Monitoring and analyzing the performance of the strategic and operational plans. Auditing and reviewing documentations, and actual values . Preparing performance results reports. Holding the performance management meetings with all departments and units, and prepare the related analytical reports. Presenting the ministry in attending training courses and workshops in strategy and performance, which are organized by the Prime Minister Office. Presenting the ministry in all correspondence with Prime Minster Office. Preparing the internal training and workshops regarding strategy and performance. Overseeing the work of coordinators of each department and unit, and explain the requirements of the KPIs which need to be reported and submitted. Writing researches and studies. Training and coaching new employees in the department.

United Arab Emirates

Dubai, Uae

Handling customers’ regular visits to the Business Center requesting for advice and support. Providing them solutions, offers, directions, information and guidance in how to utilize the services. Handling difficult and angry customers, understanding and listening to their problem aiming to change the bad experience to a good experience and gain their trust through keeping promises and representing a high level in communication, honesty and quality to resolve their problems and accounts issues. Registering complaints in the system according to nature. Coordinating and Gathering information from other related departments [Accounts, Billing, Sales, Marketing, IT, Technical Team, Planning and Projects, Survey] Investigating and following up the cases with higher complaints management in order to give the final and best feedback on the case. UP selling – Cross selling. Training new candidates about customer support officer’s duties, dealing with customers and handling complaints.

Dubai, Uae

Designing a different type of recruitment advertisement and publishing them through newspapers in both Arabic and English Languages. Conducting interviews. Selecting candidates for the training programs. Teaching the selected candidates about Foreign exchange market concept, how to study and analyze the market opportunities (Technical and fundamental) according to different economic and none economic indicators which affect demand and supply trends (forecasting). Teaching trainees how to do online trading using different strategies: switching, hedging and averaging. Plus setting the market orders and limits to maximize profits and minimize losses. Preparing candidates for marketing duty (How to generate clients database, how to call clients, how to fix appointments and meetings, how to convince clients to invest in Forex exchange market). Observing trainees performance during training program. Hiring candidates. Managing the members of the team, guiding them and working all together with as one sprit to hit market targets. Working as FX trader in live accounts.

Khartoum, Sudan

Work involved being a volunteer and raising awareness of danger mines and none explosive munitions. Targeting to reduce the number of victims through education using simple language, information exchange, specifying ways to avoid dangerous regions. Working on victims behavior to change it from dangerous attitude to safety attitude using, especially people who have moved from their homes in dangerous places to safety ones in cities and want to return back homes again.

Oman

Going on regular field visits. Taking a random sample of the community under study. Generating a brief questionnaire about the subject under investigation. Gathering data, analyzing the result and putting the remarks. Choosing a sample out of the first group to attend a detailed meeting. Verifying details and information as a final questionnaire. Comparing the final results to the previous report and fix the statistical figures. Raise the final report of the research to the concerned department.