Nancy Kirner Email & Phone Number

Chicago, Illinois, United States

I've been dedicated to promoting Exoticca tours to agents across the Midwest and the Greater U.S. North, with a focus on achieving sales revenue goals, expanding market share, and ensuring customer satisfaction. Leveraging the Exoticca brand and our ASTA membership, I've actively cultivated opportunities and maximized sales among independent agents and travel companies. This entails developing goals, strategies, and resources to assist hundreds of travel agents in driving Exoticca's sales growth while building their businesses. I've taken the initiative to plan and lead webinars and training programs, equipping travel agents and agencies with the knowledge to effectively sell Exoticca tours, navigate our website, and utilize our phone booking system. Additionally, I've proudly represented the company at prominent travel expos and conferences, such as the GTM Conference, Expedia Travel Cruise Conference, and even participated on a travel company panel during the web-based 2023 Avoya Conference, contributing to the company's presence and success in the travel industry.

Redondo Beach, California, United States

I successfully spearheaded the development of new business within the Illinois, Indiana, and Michigan territory, showcasing and selling a wide array of over 80 travel and tourism packages to diverse clientele, including direct groups, banks, municipalities, and park districts, covering destinations around the world. I excelled even in the face of an industry-wide downturn brought on by the COVID-19 pandemic and global travel restrictions, consistently achieving significant sales closings that aligned with company expectations. To accomplish this, I adeptly leveraged my existing book of business and a vast network of industry relationships, seizing opportunities and maximizing sales among both established and prospective clients. Furthermore, I proactively generated new leads, presented tour packages both in-person and via virtual platforms like Zoom, conducted thorough sales trend analyses, and developed strategic approaches to boost sales in a challenging market environment.

Orland Park, Illinois, United States

I held a pivotal role in overseeing all aspects of the retail sales floor, including team leadership, scheduling, sales, inventory control, shrink management, gross margin optimization, merchandising, and promotions, all while upholding the highest service standards for our discerning clientele in high-end men's apparel. Within just four months, I achieved an impressive 35% increase in department sales, equivalent to over $250,000, by reigniting relationships with past clients and fostering a sales team culture that encouraged significant repeat business. I provided steadfast leadership to a team of four sales associates, enabling the establishment of exceptional customer relationships, personal shopping services, and memorable shopping experiences. This success was driven by enhancing in-stock conditions, implementing timely planograms, and conducting intensive staff training. To further drive sales, I improved staff performance, expanded our inventory of saleable merchandise, promoted value-added products, and enforced effective pricing and cross-selling strategies. Additionally, I harnessed the power of visual merchandising and cross-merchandising, focusing on high-gross products in high-traffic areas to boost profitability.

Downers Grove, Illinois, United States

I managed a diverse portfolio of travel agencies, banks, townships, and park districts spanning Illinois, Indiana, and Missouri. My primary responsibilities included achieving goals for sales revenue, account value, and market share, particularly in the realm of group travel planning and implementation. Over a two-year period, I delivered impressive results by doubling our sales volume from $1.75 million to $4.2 million, achieving substantial growth even in challenging market conditions. To attain these outcomes, I focused on building strong client relationships and collaborating to create year-long travel strategies, capitalizing on opportunities in both peak and non-peak seasons. Furthermore, I played a pivotal role in developing and coordinating marketing strategies, including direct mail and mass media campaigns. I actively engaged with clients at various events, such as travel agency functions, bank promotions, specialty quarterly meetings, and other client gatherings, enabling me to identify, uncover, and exploit new business opportunities effectively.

Tinley Park, Illinois, United States

I played a pivotal role in cultivating and managing client accounts, which included banks and various direct groups of travelers. My responsibilities revolved around the development and coordination of both domestic and international travel and tour packages. To cater to each client's unique needs, I meticulously planned and coordinated cruise lines, travel itineraries, and various travel solutions. I particularly excelled in building strong relationships and developing accounts with F.I.T. and luxury clients. By creating custom itineraries and recommending appropriate tour companies, I ensured that each client received optimal customer service and satisfaction. Furthermore, I took the initiative to devise and implement marketing plans for these accounts, emphasizing a range of strategies, including group presentations, mailing campaigns, email blasts, and other mass media initiatives to foster business growth and expansion.

Orland Park, Illinois, United States

Downers Grove, Illinois, United States

Des Plaines, Illinois, United States

Naperville, Illinois, United States

Chicago, Illinois, United States

Homewood, Illinois, United States

Liberal Arts, Business Administration & Sociology Studies

Liberal Arts, Business Administration & Sociology Studies

Travel Industry & Meeting Planning Studies