Nancy Kitchen Email & Phone Number

• Built 20 reports on satisfaction levels from over 3000 personnel in 43 hospitals filteredby demographics and satisfaction across hospitals noting trends employers can focus on• Used pivot tables and VLOOKUP's to aggregate data and build two reports using datafrom four sources and increased data functionality• Evaluated process after conclusion of project, and provided input to streamline theprocess in the future

Technical Support Center

• Used problem solving and interpersonal communication skills to quickly find resolutions to technical problems that arose and work in client facing settings under pressure• Working as a team in groups of 3 to solve technical problems in a timely manner• Gaining a better understanding of the Information Technology industry and seeking out numerous opportunities to learn more• Received Excel file requesting inventory information and organized it to auto populate with certain information with a group of 2

San Antonio, Texas, United States

• Worked in numerous aspects of sales process and efficiently managed 15+ different projects at any time with a high level of organization and attention to detail• Coordinated with an interdisciplinary team of 4+ departments to ensure that milestones in each stage of every project was completed in a timely manner• Created training manual, training guide, and Standard Operating Procedure for current and new positions based on general job analysis to ease new hire’s transition and train sales associates

Houston, Texas, United States

Master Of Science - Ms, Industrial And Organizational Psychology

Bachelor'S Degree, Psychology

Magna Cum Laude Dean's list - 3 semesters

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies