Nancy Kramer Email and Phone Number

· Interfaced with industry leaders on the Board of Directors and the Future of Infusion Advisory Council to strategically plan and advance the association’s mission. · Facilitated industry volunteers on the Standards Committee, researching and advocating for the safe and effective provision of home infusion therapy. Coordinated responses to regulatory guidances and proposed rule-making. · Assessed learning needs of NHIA members to develop on-target educational programming and… Show more · Interfaced with industry leaders on the Board of Directors and the Future of Infusion Advisory Council to strategically plan and advance the association’s mission. · Facilitated industry volunteers on the Standards Committee, researching and advocating for the safe and effective provision of home infusion therapy. Coordinated responses to regulatory guidances and proposed rule-making. · Assessed learning needs of NHIA members to develop on-target educational programming and resources, including webinars, enduring print materials and Annual Conference sessions in collaboration with Education Committee volunteers. Achieved continual improvement in attendee satisfaction scores, and successful funding of five to seven education grants each year of my tenure. · Created a poster “Idea Exchange” program at the Annual Conference featuring a unique mentoring component to enhance acceptance success. Targeted outreach and education to pharmacy residency programs in the industry resulted in 100% participation in the NHIA Idea Exchange for the past three years.· Served as clinical editor for INFUSION Magazine, collaborating in editorial planning and content development, and initiating continuing education articles in each issue.· Led the ongoing NHIA Industry-Wide Data Initiative, coordinating a volunteer work group in the development, administration and results analysis/publication of the first comprehensive survey about the home infusion industry.· Responded to member, stakeholder and patient questions and concerns regarding the safe and effective administration of home infusion therapies. Show less

· Supported 72 branch offices in nursing productivity and cost-reporting; clinical guidance and problem solving in patient care decisions; and standard operating procedure and training program development.· Researched and implemented new infusion therapies, with special focus on drug-delivery/administration options, staff/patient training materials, and monitoring/documentation of patient response to therapy.· Worked in a multi-disciplinary materials management team to create and… Show more · Supported 72 branch offices in nursing productivity and cost-reporting; clinical guidance and problem solving in patient care decisions; and standard operating procedure and training program development.· Researched and implemented new infusion therapies, with special focus on drug-delivery/administration options, staff/patient training materials, and monitoring/documentation of patient response to therapy.· Worked in a multi-disciplinary materials management team to create and maintain an equipment and medical supply formulary that balanced cost savings initiatives with evidence-based best practice in home infusion patient care.· Managed recalls of medications, equipment and supplies, including timely and successful replacement of 800 pumps delivering critical patient therapies following an urgent recall/pump discontinuation. Coordinated the replacement of a stationary and ambulatory pump fleet of 8,000+ devices, conducting an extensive pump evaluation, developing field training/implementation procedures, and providing staff training in branch offices. Show less

· Re-designed workflow processes to streamline core tasks from patient intake to delivery of medications and supplies.· Explored new technologies to enhance and streamline the patient care delivery process, including a telehealth solution and ambulatory infusion pump technology with remote programming capability.· Facilitated product problem management and resolution between branch offices and supply/drug manufacturers.

· Supported the nursing operations of branch offices in the Southeast U.S., in a post-consolidation role that reprised my previous Regional Nurse Manager position.

· Unified six multi-site home infusion providers, serving as the nursing representative on a consolidation team over an 18-month period of aggressive corporate merger and acquisition activity, that formed the largest national home infusion company in the U.S. (at the time). · Traveled extensively to synthesize competitive branch offices into a single location in multiple cities throughout the U.S., combining policies, procedures, training materials, supply and equipment inventories while… Show more · Unified six multi-site home infusion providers, serving as the nursing representative on a consolidation team over an 18-month period of aggressive corporate merger and acquisition activity, that formed the largest national home infusion company in the U.S. (at the time). · Traveled extensively to synthesize competitive branch offices into a single location in multiple cities throughout the U.S., combining policies, procedures, training materials, supply and equipment inventories while recruiting, hiring and training clinical staff. Implemented quality improvement programs to support a seamless transition for patients and staff. Show less

· Promotion and relocation to corporate office in Atlanta, Georgia, with oversight of the Regional Nurse Manager team, corporate policy and procedure development, and clinical training program creation for branch office staff across the U.S.

· Responsible for the nursing activities at 20+ T2 branch offices, providing clinical oversight, staff recruitment, orientation and education, as well as accreditation survey preparation in partnership with a Regional Pharmacy Manager.

· Managed field nursing staff, including hiring, orientation and ongoing training; coordinated and scheduled patient care services with input from pharmacists, intake personnel and field nurses; contracted with area home health agencies for remote-patient nursing support; coordinated quality improvement activities.

· Provided infusion therapy education and care to patients in their homes; conducted training programs for subcontracted home health agency nurses on the administration of home infusion therapies; managed patient supply inventory.

· Provided clinical care to oncology and post-operative neurosurgery patients