• Led comprehensive security operations, ensuring a safe environment for employees and visitors. Implemented policies and procedures, resulting in a 15% reduction in security incidents.• Monitoring security expenses as well as controlling budgets for all the security operations. Hiring, training, and overseeing security guards and security officers, Creating security reports for the management on organization’s current security status. Attending meetings with Managers to determine operations requirements. • Monitored and controlled security operation budgets, achieving a 10% cost reduction. Recruited, trained, and supervised a team of 100+ security guards, improving team efficiency by 20%. Collaborated with clients to define and implement operational requirements, improving coordination across departments.• Attend customer meetings both in person and virtually for KPI review, onboard new employees, and ongoing collaboration to align, track, and achieve desired goals and retention objectives.

• The first direct supervisory contact for supervisors regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training, also for evaluating the work performance of Security Professionals and making recommendations regarding assignments. • Manage a team of security officers and shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support• Accountable for day-to-day operations of an assigned accounts, including hiring, training, disciplining and terminating staff. Ensure the client site is provided with high quality security services to protect people and property• Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.• Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Responsible for receipt of all non-merchandise inbound deliveries (i.e., signs, supplies, special deliveries, etc.).• Ensures go back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.• Responsible for Front End control when needed. This includes refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval and register media• Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, trash removal, etc.), EAS daily function check, cash office security, armored carrier pick-ups and register area. Also responsible for customer safety including accident prevention, accident reporting and emergency procedures• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed

Conducted comprehensive screening of indemnitors and defendants as potential clients. Assessments based on background of defendant, risk of liability with allegations, indemnitor ability to support liability, and likelihood of defendant capability to fulfill obligations as per conditions of court and bonding contract.• Traveling to various courts and detention centers for the purposes of posting bonds, meeting with potential clients, responding to attorney referrals, picking up defendant property, networking with bonding agents/law enforcement/judicial servants, Filling with different facets of the court, and visiting defendants• Basic proficiency with standard office software (e.g. Word and Excel)