Nancy Labonte

Nancy Labonte Email and Phone Number

Collection Officer at Canaccede Financial Group @ Canaccede Financial Group
toronto, ontario, canada
Nancy Labonte's Location
St Catharines, Ontario, Canada, Canada
Nancy Labonte's Contact Details

Nancy Labonte personal email

n/a
About Nancy Labonte

Excellent time management, multi-tasking, prioritizing abilities, enthusiastic, enjoy learning and contributing, strong work ethics, punctual, reliable with extensive 20 years customer service experience. Proficient in Windows, Word, Excel, PowerPoint, Outlook and various other internet technologies.

Nancy Labonte's Current Company Details
Canaccede Financial Group

Canaccede Financial Group

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Collection Officer at Canaccede Financial Group
toronto, ontario, canada
Website:
canaccede.com
Employees:
45
Nancy Labonte Work Experience Details
  • Canaccede Financial Group
    Collections Officer
    Canaccede Financial Group Nov 2020 - Present
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  • One Touch Direct
    Bilingual Quality Assurance/Trainer
    One Touch Direct Jan 2014 - Dec 2020
    • follow up on open files to assure quality reports have been added• review closed files from previous day for accuracy• handle critical complaints, answer product inquiries• listened call recording for critical complaints to make sure process was followed and report back to client• conducted call synopsis and send to upper management and client • experience with irate diffusion and consumer escalations• follow up with courier for pick up of parcel• follow up with plants to post results of investigations• monitor recorded calls daily, evaluate daily reports, coached agents on performance for team development• conducted weekly meetings with the client• attended monthly client/internal calibrations
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  • Transcom
    Bilingual Team Leader
    Transcom Mar 2013 - Jan 2014
    • mentoring employees and creating a positive work environment• identify all absence/late incidents and applying progressive discipline when required• monitor queues for calls and email correspondence • weekly call monitoring to assure continuing performance• coaching each member of my team regarding work performance including KPI • attending weekly client/internal calibrations• experience with irate diffusion and customer escalations • manage workload by determining task priorities and set deadlines
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  • Kelly Services
    Bilingual Collections Representative
    Kelly Services Mar 2012 - Dec 2012
    Mississauga, Ontario
    • contact customers by phone or email to make arrangements to bring delinquent accounts up to date• answer customers and dealers inquiries• perform follow-up by correspondence for proof of insurance, payments, payouts, early terminations, voluntary repossessions and loan extensions • manage multiple systems for documentation purposes
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  • Aditya Birla Minacs
    Quality Assessor
    Aditya Birla Minacs Feb 2011 - Dec 2012
    Hamilton, Ontario
    • Meet quality performance monitoring deadlines, ran reports, coached agents on performance• Conducted daily meetings with the client
  • Aditya Birla Minacs
    Bilingual Performance Coach
    Aditya Birla Minacs Nov 2007 - Feb 2011
    Hamilton, Ontario
    • dealt with unsatisfied customer escalations issues• resolved warranty issue, documented issues and defects and answered customer inquiries• monitored and coached agents on performance, ran quality reports• conducted daily meetings with the client• oversaw four lines of business and acted as backup Team Leader when necessary• corresponded professionally and effectively by email, white mail, reply letters, fax
  • Williams Coffee Pub
    Food Manager
    Williams Coffee Pub 2006 - 2007
    Hamilton, Ontario
    • Responsible for ordering product daily• Organize and manage catering, invoices and payments• Accountable for a small group kitchen staff• Liable for keys and security codes to open/close the restaurant
  • Plastics Plus, Inc.
    Press Operator
    Plastics Plus, Inc. 2005 - 2006
    Hamilton, Ontario
    • Operated small press in a high volume production setting• Monitored and recorded defects and quality issues• Demonstrated ability to multi-task and maintain a clean safe work environment
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  • Zellers
    Cook
    Zellers 2002 - 2005
    Hamilton, Ontario
    • Prepared menu items in a fast paced environment• Ensured quality of meals and excellent plate presentation•Contributed to excellent customer service through working closely with front of house staff• Assisted front of house with waitressing when needed
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Nancy Labonte Skills

Call Centers Customer Satisfaction Customer Service Customer Experience Contact Centers Workforce Management Quality Assurance Outsourcing Teamwork Iex Inbound Marketing Outlook Employee Training Microsoft Excel E Learning Translation Powerpoint Microsoft Word Quality Auditing Performance Improvement Windows Bilingual Food And Beverage Hospitality Industry Iex Total View Sla Change Management Collections Escalation Resolution Restaurants Call Monitoring Call Quality Call Flow Queue Management Queues Escalation Process Leading Change Csat Consumer Package Goods Customer Support Dairy Products Employee Management Food Labelling Food Processing Food Safety Training Needs Analysis Hospitality Management Typing Multi Cultural Team Leadership New Restaurant Openings

Nancy Labonte Education Details

Frequently Asked Questions about Nancy Labonte

What company does Nancy Labonte work for?

Nancy Labonte works for Canaccede Financial Group

What is Nancy Labonte's role at the current company?

Nancy Labonte's current role is Collection Officer at Canaccede Financial Group.

What is Nancy Labonte's email address?

Nancy Labonte's email address is na****@****ect.com

What schools did Nancy Labonte attend?

Nancy Labonte attended Canadian Business College, Ontario Secondary Graduation Diploma, George P. Vanier Secondary School.

What skills is Nancy Labonte known for?

Nancy Labonte has skills like Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Contact Centers, Workforce Management, Quality Assurance, Outsourcing, Teamwork, Iex, Inbound Marketing, Outlook.

Who are Nancy Labonte's colleagues?

Nancy Labonte's colleagues are Mark Vanpee, Alyssa Ryde, Chrl, Thanh Hai Tran, Fiona Young, Juan Fernando Sanchez, Lindsay Kirk, Laura Lemieux.

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